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McCabe & Barton
Interim Head of Service Desk - London

Interim Head of Service Desk - London

On site

London, United kingdom

Freelance

02-10-2025

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Skills

Leadership Scrum Change Management Networking Windows Azure Agile Active Directory

Job Specifications

Interim Head of Service Desk - London
A leading financial services client is currently looking for an Interim Head of Service Desk for an initial 3-month contract position.
Skills and Qualifications:
Experience of supervising and managing a busy IT Service management function
Strong ITIL methodologies(Incident, Problem and Change management)
Excellent leadership skills to motivate and move the team forward
Strong Excel skills for reporting purposes
Agile/Scrum practices would be useful
Experience working in a customer facing role
3rd Party service provider management experience
Demonstrable experience of managing a function that provides end user support in a financial services environment
Experience providing resource for and working within a structured change management environment for project delivery
Experience defining and establishing service management workflows and processes aligned with the ITIL framework
Windows 10/11, MS O365, MS Copilot and Active Directory knowledge
Understanding of security platforms, strong Firewall experience
Good technical knowledge of Intune, AD, Azure, Compute, Storage and Networking
Duties and Responsibilities:
Ensure staff are exceeding expectation and are meeting defined metrics and or objectives that you have set
Ensure that the team is delivering BAU and project commitments
Train, coach, develop and mentor staff
Overall responsibility for 1st/2nd line support operations
Implementing a robust service management structure and service catalogue processes
Reporting and presenting at technology and business forums
If you have a Career history in delivering good quality service management and excellent leadership skills, please do reply with your CV in the first instance.

About the Company

McCabe & Barton are part of the Holley Holland Group. Having built our reputation on successfully delivering cross-functional results within Technology & Business, Change and Transformation, for 20 years, we are respected and regarded as an industry leader in recruitment research and execution. By developing long term relationships with our clients, acting as an extension of their business, identifying and engaging suitable candidates on their behalf, we have established ourselves as a trusted partner. We are a member of ... Know more