Job Specifications
Company Description
UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
www.uhn.ca
Job Description
Union: Non-Union
Number of vacancies: 1
Site: Toronto General Hospital
Department: Communications and Brand Strategy (CaBS)
Reports to: Director, Integrated Marketing and Brand Management
Hours: 37.5 per week
Status: Temporary Full-Time, 12 months with possibility of extension
Closing Date: October 14, 2025
Position Summary
UHN is undertaking the transformational redevelopment of its primary digital presence, UHN.ca, to reflect our commitment to patient-first care, innovation, and excellence.. Reporting to the Communications and Brand Strategy team, the Manager, Website Transformation will lead the strategic direction and execution of this multi-year initiative through March 2029. This role oversees a small team, which includes the Advisor, Website Transformation and Coordinator, Website Transformation, and works in close partnership with the Project Manager and cross-functional stakeholders.
The Manager, Website Transformation will provide strategic leadership and subject-matter expertise to guide the reimagining and re-platforming of UHN.ca. This role champions a user-centered approach to digital communications, ensuring alignment with UHN's enterprise priorities while fostering collaboration across internal teams and external partners. With a focus on excellence in content governance, user experience, stakeholder engagement, and change management, the Manager will play a key advisory role in working groups and cross-functional initiatives. Their strategic input will help ensure the website redevelopment is seamlessly integrated with UHN's broader digital transformation efforts. This role is ideal for a communications leader who thrives in a dynamic, cross-functional environment and is passionate about shaping the future of digital engagement at UHN.
Duties
Strategic Oversight
Provide strategic leadership and oversight for the redevelopment and re-platforming of UHN.ca, ensuring alignment with UHN's digital priorities and patient-first values.
Serve as a strategic advisor to the core project team, contributing expertise in communications, change management, and digital transformation.
Assist in setting a clear vision for the future state of UHN.ca, translating enterprise goals into actionable digital strategies that reflect UHN's commitment to patient-first care, innovation, and excellence.
Stakeholder Engagement and Collaboration
Facilitate cross-functional alignment between Communications and Brand Strategy, Digital, and external partners and act as a trusted advisor with internal stakeholders across clinical, research, and education portfolios.
Serve as a key advisor in planning sessions, workshops, and reviews with internal teams, external stakeholders, and third-party vendors.
Act as a knowledgeable contributor in discussions related to content governance, information architecture (IA), and website development.
Interpret feedback from patients, families, and internal stakeholders to inform design and content decisions.
Champion inclusive, accessible design practices that reflect the diverse communities UHN serves.
Change Management
Act as a change champion, helping teams navigate digital transformation with clarity, empathy, and strategic foresight, while promoting innovation and continuous learning.
Support organizational readiness and adoption of the new platform through clear communication, training, and stakeholder engagement strategies.
Prepare internal teams and contributors for content migration, new workflows, and governance models.
Help surface and identify points of resistance as well as champions among internal stakeholder groups and contribute to mitigation and optimization strategies.
Team Management
Supervise and support the Advisor and Coordinator, Website Transformation, fostering a collaborative and high-performing team environment.
Manage and mentor direct reports, fostering a culture of accountability, collaboration, and continuous improvem
About the Company
University Health Network (UHN) is Canada's largest research hospital, which includes Toronto General and Toronto Western Hospitals, Princess Margaret Cancer Centre, the Toronto Rehabilitation Institute and the Michener Institute for Education at UHN. The scope of research and complexity of cases at UHN has made it a national and international source for research, education and patient care.
UHN is a research hospital affiliated with the University of Toronto, with major research in cardiology, transplantation, neuroscienc...
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