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Lucid Support Services Ltd
Product Analyst - Dynamics 365

Product Analyst - Dynamics 365

On site

Kingston upon thames, United kingdom

£ 45,000 /year

Full Time

07-10-2025

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Skills

Communication Dynamics Test Problem-solving Training Effective Communication power bi Analytical Skills Power Automate

Job Specifications

Product Analyst (Dynamics 365)
Location: Kingston upon Thames
Salary: PS45,000.00 per annum
Employment Type: Permanent, Full-time (36 hours/week, Monday-Friday)
About the Role
An exciting opportunity has arisen for a Product Analyst to join a dedicated Not for Profit/Charity Information Systems Business Solutions Team, supporting the applications and users of a large-scale Microsoft Dynamics 365 platform.
Working closely with Business Systems Analysts, wider IT teams, and business stakeholders, you will contribute to ongoing product enhancements and support end-users to make the most of the Dynamics 365 platform-covering applications, functionality, and data.
You will act as a central point of contact for users, demonstrating best practices in Dynamics 365, offering technical support and guidance, troubleshooting performance issues, reviewing requirements, writing specifications, designing test cases, and helping users extract insights and present findings.
About You
To excel in this role, you should have:
Proven experience supporting Microsoft Dynamics 365 platform applications.
Excellent communication skills and confidence in a user-facing environment.
Experience training end users on Dynamics 365 functionality.
Ability to create and maintain comprehensive end-user training materials.
Strong problem-solving, troubleshooting, and general user support capabilities.
Track record of clear, effective communication of technical concepts to non-technical users.
Strong analytical skills.
Experience with Power Platform (Power Automate, Power Apps, Power BI).
Desire to stay up to date with new Dynamics 365 and Power Platform technologies and industry updates.
Relevant experience in a team developing and supporting Dynamics 365 applications-as an analyst or in a comparable support role-would be ideal.
Benefits
Hybrid working model (part site-based, part remote)
Enhanced holiday entitlement
Generous employer pension contributions (up to 11%)
Annual pay reviews and bonus scheme
Critical illness cover and life assurance
Family-friendly policies and benefits
Staff discounts and membership perks
While the position is based in Kingston upon Thames, occasional travel to other London or regional sites may be required depending on business needs.

About the Company

Lucid is a multi-award winning established, reliable and trusted IT Employment Services and IT Project Delivery provider throughout the UK. For the past 20 years, we have supplied specialist qualified and certified IT Professionals for interim, project, temporary, back-fill and executive level roles. Our mission is to go beyond just simply providing another person or team. We want to deliver a rapid, relevant and cost effective solution that will exceed expectations, reducing the amount of stress and inconvenience that can b... Know more