Skills

Communication Leadership Incident Response Sales Large Language Models

Job Specifications

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About The Role

Gruve is looking for individuals who are ready to assume technical ownership and demonstrate a drive to tackle complex problems, conduct thorough analysis, work with AI workflows, and effectively triage incidents. The role will involve direct, hands-on engagement with customers to spearhead the response and resolution efforts for critical customer operational issues across the globe

Key Responsibilities

Lead complex Incident Response investigations to determine root cause and remediate issues efficiently
Develop and refine Incident Response playbooks
Serve as escalation point for customer issues with our internal sales team
Ensure compliance with service-level agreements (SLAs) and customer communication expectations.
Author client deliverables including, after-action reports, lesson learned, tabletop exercise outputs, and compromise assessment findings.

Basic Qualifications

6+ years of experience in incident response or a related technical field
Ability to prioritize multiple projects and meet deadlines
Excellent communication skills with the ability to brief non-technical stakeholders and leadership during high pressure incidents with clarity and confidence
Experience in a hands-on technical role functioning as an incident responder or related technical role
Experience in leading customer engagements and managing the execution of industry best practices
Deep knowledge conducting incident responses in a cloud environment, on computer networks, in container environments, or on endpoint devices.
Working knowledge in conducting digital forensic analysis, cyber threat intelligence, or threat hunting.

Preferred Qualifications

Experience in working at a fast-paced startup or early-stage company
Experience in building repeatable processes, documentation, and offerings that can be packaged as client-facing services
Law enforcement background or connections
Exposure with AI workflows
Basic scripting for automation
Relevant certifications

Salary Range

$160,000 - $200,000 USD

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you're passionate about technology and eager to make an impact, we'd love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

About the Company

Gruve was founded on the premise that new technologies in Machine Learning, Data Sciences, Artificial Intelligence, and Software Development are transforming Enterprise Services. Our goal is to harness these advancements to deliver services with superior efficiency and tangible outcomes. Our Team Our team is built with a strong background in Software and Services, united by a shared sense of Purpose: to achieve the best outcomes for our clients. We value all our stakeholders, recognizing that People are our most important... Know more