Job Specifications
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
We are seeking a skilled ServiceNow professional to support, configure, and enhance our ServiceNow platform with a strong focus on integration with mid-tier servers and enterprise systems. The ideal candidate will have hands-on experience in ServiceNow administration and development, with knowledge of ITSM processes, integrations, and infrastructure components such as mid-tier servers.
Key Responsibilities:
Administer, configure, and maintain the ServiceNow platform to ensure stability, performance, and scalability
Manage ServiceNow integrations with mid-tier servers, application servers, and other enterprise platforms
Develop and maintain workflows, business rules, UI policies, client scripts, and custom applications within ServiceNow
Support ITSM processes including Incident, Problem, Change, Request, CMDB, and Knowledge Management
Monitor and troubleshoot application and mid-tier server issues related to ServiceNow performance and integrations
Collaborate with infrastructure, security, and middleware teams to maintain secure and efficient data flows
Implement platform upgrades, patches, and performance tuning in alignment with enterprise architecture standards
Provide end-user support, technical documentation, and training for ServiceNow modules
Here's what you need:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
2+ years of hands-on experience with ServiceNow administration and development
Familiarity with mid-tier servers (e.g., application servers, web servers, middleware tools) and their role in enterprise IT ecosystems
Strong knowledge of JavaScript, REST/SOAP web services, and integration patterns
ServiceNow Certified System Administrator (CSA) and (CAD, CIS) required
COMPTIA Security+ certification required
Bonus points if you have:
Experience with ServiceNow modules such as ITSM, CMDB, Discovery, or ITOM
Eligibility Requirements:
Must be a US Citizen (no dual citizenship)
Must be able to obtain a Secret Clearance
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia is:
$108,400--$203,400 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich div