Job Specifications
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Today, we are an Engineering team of 100+, with offices in Copenhagen HQ, London, and Edinburgh. The environment that we cultivate includes working with great people who support each other every step of the way, while at the same time encouraging you to perform at your best every day.
At Trustpilot, our B2B product is where businesses connect with their customers, showcase credibility, and unlock insights that fuel growth. The B2B app is the foundation of that experience: we continuously build and improve it so companies of every size can get the most value from Trustpilot. From managing reviews and reputation, to exploring analytics, to digital sales, to enabling smoother onboarding and workflows -- our teams shape the tools that help businesses succeed in an increasingly customer-centric world. Joining the B2B area means working on products with impact, high visibility, and huge innovation potential.
What You'll Be Doing
Lead and scale engineering teams (you will lead both EMs and ICs), balancing business impact with sustainable engineering practices.
Shape and enhance engineering culture, raising the bar for technical excellence, collaboration, and innovation.
Drive cross-team initiatives in partnership with Staff Engineers, Senior EMs, and Product/UX leaders.
Manage and mitigate high-risk elements of major initiatives, ensuring alignment and transparency with stakeholders.
Shape and enhance engineering strategy in close partnership with Staff Engineers and senior leaders.
Attract, engage, and retain engineers and EMs, supporting the growth of both.
Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade-offs are required.
Enable other functions to perform at their best through effective, enduring partnerships.
Who You Are
Several years of experience as a Software Engineer before transitioning into the leadership track
A history of effectively scaling and leading multiple engineering teams
Strong systems thinking, with the ability to identify patterns and drive impactful improvements
Experience delivering scalable systems that address complex technical and business challenges
Extensive stakeholder management experience with a focus on working with the broader business and the ability to create alignment across diverse teams
Experience supporting engineers and EMs in their career growth
Decisions guided by a solutions-oriented mindset, emphasizing customer satisfaction and a willingness to take initiative
The ability to clearly communicate complex problems to diverse stakeholders
Consistently sharing your knowledge and seeking opportunities to improve
Experience working in SaaS
You are a lifelong learner -- across technology, leadership, and ways of working -- and you stay up to date with industry standards and best practices.
You continuously raise the bar for yourself and those around you.
You set the standard as a leader through your day-to-day work and the culture and values you promote.
You believe that diversity in teams leads to improved collaboration.
You promote a culture of continuous feedback and learning.
Some relevant technologies and services we use (this is informative, not requirements):
Infrastructure: AWS (ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
Languages: Typescript, Node.js, Python
Frontend: React, Next.js, CSS Modules, SASS, Styled Components
Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
Systems: Salesforce, Zuora, Contentful
What's In It For You
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
Restricted Stock Units
Private Medical Insurance
Critical Illness Cover
Pension and life insurance
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team so
About the Company
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,0...
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