Job Specifications
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Now a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Wrike empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace.
About the Role:
As the Senior Team Leader for Account Management at Wrike, you'll guide a high-performing team focused on driving adoption, expansion, and long-term customer value across our existing client base. Your mission is to lead your team to exceed net revenue retention targets, uncover and close expansion opportunities, and build strategic, multi-threaded relationships with customers. Partnering closely with Pre-Sales, Sales, Customer Success, Marketing, and Product, you'll align account strategies to Wrike's broader goals and help customers transform how they run meetings, workshops, and collaborative work. If you're passionate about customer outcomes, skilled in leadership, and energized by building scalable processes in a dynamic environment, we'd love to meet you.
More About Your Team
You will lead a team of 6 Senior Account Managers who own portfolios of Commercial & Enterprise customers. Your team partners with customers from post-onboarding through renewal and expansion, working cross-functionally to drive adoption, quantify ROI, and grow strategic relationships. You'll collaborate closely with regional leadership and cross-functional partners to share insights, align on goals, and pilot innovative growth plays.
Your Impact:
Lead, coach, and develop Senior Account Managers; establish operating rhythms, pipeline discipline, and value-based selling best practices.
Own and exceed targets for net revenue retention, expansion ARR, and gross retention.
Ensure robust account planning, QBRs/EBRs, and multi-threaded executive relationships across your team's portfolios.
Drive adoption and value realization; quantify and communicate ROI and business outcomes to senior stakeholders.
Partner with Marketing on adoption and upsell campaigns; with Product to amplify the voice of the customer; and with Sales/CS on territory coverage and handoffs.
Forecast renewals and expansions accurately; identify risk early and execute playbooks to prevent churn and unlock growth.
Use data and health metrics to segment, prioritize, and intervene proactively across accounts.
Champion Wrike best practices for workshops and collaborative workflows; evangelize new features and use cases.
Build customer advocacy, including references, case studies, and community participation.
Continuously improve processes, tooling, and KPIs to scale impact.
Your Qualifications:
Fluent in English and French (verbally & written)
6+ years in B2B SaaS account management, including 2+ years leadingAM/AE teams.
Proven experience in full people management lifecycle -- including recruiting and onboarding top sales talent, conducting performance evaluations, coaching for development, and making difficult decisions around disciplinary actions and terminations to maintain a high-performing team culture.
Strong experience in long-cycle enterprise sales (3-9 months) and C-level negotiations.
Proven success hitting NRR/expansion targets while maintaining high customer satisfaction.
Strong executive communication, value selling, and negotiation skills, with the ability to influence both internal and external stakeholders.
Proficiency with CRM (preferably Salesforce) and reporting; data-driven approach to coaching and forecasting.
Ability to build effective cross-functional partnerships with Sales, Customer Success, Marketing, Product, and Support.
Operational rigor in territory planning, account planning, and cadence management.
Passion for helping customers transform how they collaborate through better meetings and workshops.
Standout Qualities:
Experience leading strategic account management teams in collaboration/productivity SaaS or adjacent categories.
Success driving large-scale adoption and multi-solution expansion in complex, global organizations.
Strategic mindset, consultative approach, and excellent leadership skills. Manage by example.
Strength in ROI modeling, business case development, and C-level storytelling.
Familiarity with common sales methodologies (e.g., MEDDICC, Challenger, SPICED) and enablement practices.
Track record of developing talent and fostering an inclusive, high-performance culture.
Multilingual abilities and experience operating across regions.
Your leadership journey starts here--help shape how the world collaborates wi
About the Company
Wrike is where work flows. Take a tour with us: https://www.wrike.com/tour/
We offer an intelligent work management platform where anyone can build, connect, automate, and scale workflows so work flows without limits. With unmatched intelligence, versatility, flexibility, scalability, and security, Wrike breaks down the barriers that hinder modern work and creates new pathways to success. More than 20,000 customers do the best work of their lives on Wrike.
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