Job Specifications
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As part of the UK Customer Success Unit you will have the opportunity to empower the largest Enterprise customers in the UK to take advantage of the Azure platform.
Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
This is a customer facing role, delivering to customers across Industries to enable Customer Success, through migration and adoption of the Azure Platform and technologies and leveraging WW Best Practices. We are looking for a great problem solver who is highly proactive, plans for pitfalls, prioritises ruthlessly for impact and who loves working with technology and customers. If you are looking to develop your Azure skills, we would love to teach you, so you can be successful in this role.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
Customer/Partner Insights - Provide feedback & insights from customers/partners.
Business Impact
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
Technical Leadership
Trusted Advisor - guide customer journeys to our Cloud & ready them to innovate with AI, providing thought leadership by constructively challenging customer thinking, applying knowledge of their situation, Azure Infra subject matter expertise, IP & industry/market insights and through delivery of WW Microsoft best practices, such as Well Architected Framework Value Based Deliveries.
To be part of a Cloud Platform squad and take part in sprint planning, backlog refinement and responsibilities for completing work tasks. These can range from supporting application teams to use the Azure Platform. Platform Engineering tasks such as updating and creating Azure DevOps pipelines, modification and addition to Terraform code to support new Azure platform capabilities. Creation of documentation, procedure guides and knowledge transfer sessions.
Successful Cloud Solution Architects Achieve Results By
Customer Obsession, matching customer needs with appropriate Microsoft resources and repeatable IP, e.g., by giving the customer confidence that we can help them achieve their desired business outcomes, including readying them for AI, using Value Based Delivery.
Understanding the critical levers that impact achievement of targets/ business objectives and planning/ forecasting ahead to overcome any associated constraints or risks ie. lead times for customer resources.
Continuously building their capabilities to meet MS/Customer priorities and personal career development needs, e.g., by proactively leveraging career stage guidance and taking ownership for planning technical skilling & personal development and activities.
Actively contribute to the success of others by engaging with your local & global communities, coaching and mentoring others and contributing to team success through IP sharing.
Qualifications
Required/Minimum Qualifications (RQs/MQs)
Strong and proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting or related field
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Experience in Cloud Infrastructure, plus one or more of the following highly desirable:
Technology Solutions