Job Specifications
Overview
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description
Job Posting: Global Security Operations Centre (GSOC) Team Leader
Location: Downtown Toronto Department: Global Security Operations Centre
Reports To: GSOC Operations Manager
Job Type: Full-Time - 6 Week Continental Rotating Shifts (84 Hours Biweekly). All hours are in office, there are no remote hours for this position.
Pay Rate: $80,000-90,000
Overview
CIBC is seeking a dedicated and experienced Global Security Operations Centre (GSOC) Team Leader to join our team. The GSOC operates in a 24/7 environment, serving as the intake, triage, and response hub for physical security occurrences across the enterprise. Our mission is to support CIBC team members, facilities, and travelers by ensuring a safe and secure environment.
As a GSOC Team Leader, you will play a pivotal role in safeguarding our people, assets, and reputation. You will be responsible for leading a high-performing team and driving operational excellence, continuous improvement, and crisis management across a complex, global organization.
Key Responsibilities
Leadership & Management
Lead, mentor, and inspire a diverse team of security professionals across multiple shifts in a 24/7 operation.
Set clear expectations, provide regular feedback, and foster a collaborative, high-performance culture.
Develop and implement strategic initiatives to enhance the effectiveness and resilience of GSOC operations.
Ensure adequate staffing, scheduling, and resource allocation to maintain optimal coverage and response capabilities.
Continuous Improvement
Identify and implement process improvements and best practices to strengthen operational efficiency and service delivery.
Regularly review and update standard operating procedures (SOPs) in response to evolving threats, technologies, and industry standards.
Leverage data analytics and incident trends to inform decision-making and drive proactive risk mitigation.
Mentorship & Development
Provide coaching, guidance, and support to team members to facilitate their professional growth and skill development.
Design and deliver ongoing training programs and scenario-based exercises to ensure team readiness for a wide range of incidents.
Promote a culture of learning, accountability, and continuous development within the GSOC team.
Operational Excellence
Oversee the day-to-day operations of the GSOC, ensuring the timely and effective response to physical security incidents, alarms, and inquiries.
Maintain situational awareness of global events and emerging threats that may impact CIBC operations, assets, or personnel.
Collaborate with cross-functional partners, including Corporate Security, Facilities, IT, and Human Resources, to ensure an integrated approach to security.
Crisis Management & Incident Response
Ensure incidents are triaged effectively, with timely and accurate alerts based on threat level, business impact, and proximity to CIBC locations or employees.
Lead the coordination and communication of critical incidents, including escalation to senior leadership and external stakeholders as required.
Conduct post-incident reviews, facilitate lessons learned sessions, and implement corrective actions to strengthen future response.
Reporting & Compliance
Prepare and deliver regular reports on GSOC activities, incident metrics, and key performance indicators to senior management.
Ensure compliance with all relevant laws, regulations, and CIBC policies related to security and privacy.
Support audits and assessments of security operations and contribute to the development of risk mitigation strategies.
Incident Documentation:
Ensure all incidents, actions, and communications are accurately documented in accordance with internal protocols and regulatory requirements.
Vendor & Contractor Liaison:
Serve as the primary point of contact for third-party security vendors and contractors, ensuring service levels are met and contractual obligations are fulfilled.
Travel Security Support:
Monitor and support the safety of CIBC travelers worldwide, providing timely information, risk assessments, and emergency assistance as needed.
Business Continuity:
Support business continuity and disaster recovery planning, ensuring GSOC readiness to operate during disruptions and emergencies.
Qualifications
Minimum of 5 years of experience in physical security operations, with at least 2 years in a leadership or supervisory ro
About the Company
Allied Universal(r), a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, ret...
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