Job Specifications
Location: 24 Colonnade Road, Ottawa ON
Schedule: Daytime, Monday to Friday
Starting Salary: $98,349 / Year
What you will be doing...
As Commissionaires Ottawa undergoes a full digital transformation, we are looking for a forward-thinking Manager, Technology Services, to drive innovation, strengthen cybersecurity, and deliver technological solutions that power our mission.
Reporting to the Chief Information Officer, this position will lead a team of Technology professionals and oversee critical functions including cloud platforms, enterprise applications, cybersecurity, IT infrastructure, data analytics, and Service Desk operations. The successful candidate will ensure that our technology services are secure, reliable, and aligned with organizational goals while enabling innovation and efficiency across the business.
Some of your responsibilities include...
Lead, mentor, and manage IT staff across cloud, business systems, data analytics, cybersecurity, and Service Desk operations
Oversee the lifecycle, integration, and optimization of enterprise applications (finance, HR, payroll, scheduling, CRM, service delivery platform) to deliver measurable organizational value
Drive cloud modernization and business focused initiatives, ensuring security, resilience, and cost-effectiveness
Champion Commissionaires Ottawa's digital transformation, aligning technology with business priorities and enhancing operational efficiency and client service
Strengthen cybersecurity and data privacy practices, ensuring compliance with frameworks and legislation (e.g., NIST800, CIS Controls, PIPEDA, Law 25)
Partner with business leaders to ensure IT is positioned as a trusted enabler and business partner
Negotiate and manage vendor and partner relationships to maximize ROI and ensure performance and compliance
Provide input into technology budgets, forecasts, and ROI analysis to support cost-effective decision-making
Oversee Service Desk and IT service management practices (e.g., ITIL, continual improvement, client support) to ensure timely, customer-focused service
Promote service excellence, stakeholder engagement, and end-user experience across all technology functions
What's in it for you?
Work for a reputable and nationally known company
Work in a challenging and rewarding work environment
Employer paid professional development
A comprehensive benefits package
Generous paid time off, holidays and sick days
Retirement plans with company matching of employee contributions
Employee discount programs, social outings and holiday gatherings
You're a good fit if you have...
Strong leadership skills with the ability to inspire, coach, and mentor IT staff while fostering accountability and continual improvement
Demonstrated success aligning technology initiatives with organizational goals and positioning IT as a business enabler
Excellent communication skills, including the ability to present business cases and complex technical concepts in clear, actionable language for non-technical audiences
Demonstrated ability to build and manage data analytics and self-service technology governance models
Proven critical thinking and problem-solving skills, with the ability to assess complex issues, evaluate alternatives, and recommend practical solutions
Skilled at balancing operational priorities with long-term strategic planning
Demonstrated ability to negotiate and manage vendor contracts, ensuring accountability, performance, and value
Proven effectiveness under pressure, with the ability to manage competing priorities, drive change, and maintain stability during critical periods
Demonstrated ability to lead organizational change and guide teams through technology transformations while maintaining service continuity
Your must-haves:
Minimum of seven (7) years' IT management experience leading multidisciplinary teams, with a proven track record in digital transformation, modernization initiatives, and disruptive change
Strong knowledge of cybersecurity frameworks, privacy legislation, and IT governance, with applied experience in enterprise applications, SaaS, cloud platforms, and IT service management (ITIL)
Undergraduate degree in Computer Science, Information Technology, Software Engineering, or related discipline; an equivalent combination of education and experience may also be considered
ITIL certification (e.g., ITIL Practice Manager) and Cloud certification (Azure, AWS, or Google Cloud) required
Demonstrated ability to negotiate and manage vendor and partner relationships, ensuring accountability, value, and compliance
English essential; French considered an asset
Must be able to obtain and maintain a Government of Canada Secret Level Security Clearance
Application Process
If we're the right fit for you, we want to hear from you! Send us your resume and cover letter today!
NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements ma