Job Specifications
Job Title: Windows Tier 1 Systems Administrator
Location: Ashburn, VA - must be local to the Ashburn area. May do site visits if needed. Do not apply if you are not in the DMV.
Job Type: Contract
$30-$37 an hour
Job Summary:
We are seeking a proactive and detail-oriented Windows Tier 1 Systems Administrator to join our IT support team. In this entry-level role, you will provide first-line support for Windows-based systems and infrastructure, ensuring end users receive effective and timely technical assistance. You will work closely with our help desk staff, handling escalations and overflow tickets and managing licensing and equipment for staff.
Key Responsibilities:
Respond to and resolve basic Windows desktop and server support tickets via phone, email, or helpdesk system.
Troubleshoot user issues related to Windows OS (Windows 10/11), Microsoft Office, Active Directory, and standard desktop applications.
Provide account management support, including password resets, account lockouts, and group membership changes.
Monitor system alerts and assist in incident response for routine operational issues.
Perform routine maintenance tasks such as software installations, updates, and system reboots.
Document issues, solutions, and processes clearly in the helpdesk ticketing system.
Escalate unresolved or complex issues to Tier 2/3 engineering as needed.
Assist with onboarding/offboarding processes including provisioning and deprovisioning of user accounts and devices.
Maintain user inventory and licensing used to support staff including quoting and purchasing. This includes cell phones, laptops, desktops, peripherals, tablets, monitors, and Verizon air cards.
Maintain user-related software inventory.
Door badge system management.
Verizon cell phone account management.
User related Active Directory updates
VPN support
Create, deploy, and update workstation/tablet build images.
Support multi-factor authentication methods.
Create and modify aspects of Exchange 365 mailboxes.
Exchange journaling setup and auditing.
Perform email records requests for certain customers. (We will train you on this)
Manage NTFS permissions on file servers.
User, equipment, licensing, and Active Directory audits.
Assist with deploying printers and print server management.
Maintain knowledge base articles and contribute to internal documentation.
Supplement our help desk staff occasionally when they are short staffed.
Teams phone support including auto attendant work.
Ship equipment to offsite locations.
Produce desired audits and reports as requested by management.
Follow company IT policies, security standards, and compliance requirements.
Survey offsite office managers for customer satisfaction and pain-point analysis.
Qualifications:
Required:
Associate degree in Information Technology, Computer Science, or related field; or equivalent hands-on experience.
MS 365 experience
Familiarity with remote user support.
2+ years of experience in an IT support or helpdesk role.
Working knowledge of Windows desktop operating systems (Windows 10/11).
Familiarity with Microsoft Active Directory and basic user management.
Basic understanding of networking concepts (IP, DNS, DHCP).
Basic understanding of multifactor authentication.
Excellent customer service and communication skills.
Ability to work independently and manage multiple priorities.
Fundamental understanding of support ticket systems and the associated SLA’s.
Ability to meet deadlines.
Preferred:
Experience with Windows Server environments (2016, 2019, or 2022).
Basic scripting knowledge (PowerShell a plus).
Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MTA, MCP).
Working Conditions:
May require on-call rotation or after-hours support.
Primarily office-based; may involve occasional travel to local sites or data centers.
Ability to lift up to 25 lbs and handle physical IT equipment as needed.
About the Company
GOVCON ASSOCIATES LLC is a Specialized Recruiting and Staffing Firm supporting Government Contracting Companies throughout the Tri-State Northern Virginia, Suburban Maryland, Washington, DC Metropolitan Region and Nationwide. GovCon recruits and places Candidates for Temporary Assignments, Temp-to-Hire Positions and Direct Hire Placement in the position categories of Contracts/Procurement, Finance/Accounting and HR/Recruiting. GovCon provides Professionals for Positions Within Corporate Offices and Onsite at Federal Governme...
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