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Fuze HR Solutions
Sales Operations Manager

Sales Operations Manager

On site

Georgetown, Canada

Mid level

Full Time

30-10-2025

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Skills

Communication Leadership Salesforce Sales Customer Service CRM ERP Systems Team Development

Job Specifications

Sales Operations Manager

Location: Georgetown, ON

Industry: B2B Manufacturing

Type: Full-Time, On-site

Salary: $80 000- $85 000

Our client, a leading B2B manufacturer recognized for delivering high-quality products and exceptional customer service, is seeking an experienced Sales Operations Manager to join their growing team.

In this role, you’ll lead the Customer Service and Sales Operations function, ensuring processes, systems, and people are aligned to deliver a world-class customer experience. This is a hands-on leadership opportunity for someone who thrives on operational excellence, team development, and cross-functional collaboration.

Key Responsibilities:

Lead, coach, and develop the Customer Service team to deliver top-tier client satisfaction.
Define and monitor KPIs, providing actionable insights and performance improvements.
Optimize CRM and ERP systems (Salesforce, Epicor, AutoQuotes) for efficiency and accuracy.
Develop and streamline sales and customer service processes to enhance productivity.
Partner with internal departments to align customer service and sales operations with business goals.

Qualifications:

5+ years of experience in sales operations or customer service leadership in a B2B or manufacturing environment.
Strong experience with CRM and ERP systems (Salesforce, Epicor, AutoQuotes preferred).
Proven ability to manage KPIs and improve operational performance.
Excellent leadership, analytical, and communication skills.
Process-driven with a focus on customer experience and continuous improvement.

If you’re a motivated operations leader passionate about improving sales performance and driving customer satisfaction, we’d love to hear from you!

About the Company

Our Focus is you. Fuze HR Solutions Inc is proud to be a fully Canadian-owned company that has been servicing the recruitment and staffing industry since 2006. Fuze HR has established itself as a niche recruitment firm for all levels within an organization, from senior to administrative roles. Our firm recruits across a wide number of disciplines to better serve our clients and offer the full service expected of a national recruitment firm for Contract, Temporary, and Permanent placements. All divisions are led by specialize... Know more