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Solutions Architect – Amazon Connect SME

Solutions Architect – Amazon Connect SME

Hybrid

Glasgow, United kingdom

Freelance

03-11-2025

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Skills

AWS Analytics Terraform

Job Specifications

Proven Senior Solutions Architect / Technical Solutions Architect required to lead the design and delivery of enterprise-grade, AWS contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record as a principal-level Architect of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards.

The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. You will design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API-driven architectures using AWS services.

Key Skills

Extensive contact centre technologies experience
Extensive Amazon Connect experience
Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations
Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB
Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit)
Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python)

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place next week, so please apply immediately or call Bangura Solutions on 0203 854 1400 to discuss this contract opportunity further.

About the Company

IT Recruitment Simplified. Experts in recruiting Technology and Digital Transformation specialist. Bangura Solutions is a Certified Ethnic Minority Owned Business, we are masters at recruitment organisational systems and processes, consistently delivering exceptional results for customers. We are agile throughout the recruitment process; swift to adapt pre-emptively in problematic Technology and Digital Transformation areas for organisations to hit their growth targets and achieve ambitions. Bangura Solutions was found... Know more