Skills

Communication Go Sales

Job Specifications

Support The DS Customer Satisfaction Team On

Collecting, storing, sorting, and treating data to better measure customer satisfaction
Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view:
Customer satisfaction in sales, products, spare parts, services, and after sales
DS brand e-reputation
DS products quality
DS services connectivity
Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view:
DS Technical Assistance efficiency
Technical performance of DS repairers
DS spare parts management efficiency
Facilitating the achievement of customer satisfaction by DS subsidiaries, importers, and all internal stakeholders:
Design and update of quality performance management dashboards
Preparation of PowerPoint slideshows
Communication and animation of the countries' results
Consolidation of targets and monthly action plans:
Monthly targets by KPIs
Long-Term plans
Support in new model launches:
Contribution to the preparation of quality tools, communication materials and standards
Adaptation of the existing KPI dashboard to the new models, motors or services

Profil

University course, business or engineering school

Strong Analytic skills

Knowledge of communication

Comfortable and reliable with figures and basic mathematical logic

Mastery of Excel is a prerequisite

Be fluent in French and English

Ability to sum up and be concise

Attention to accuracy and details

Willingness to be a team player, to support, to be flexible and go sometimes beyond daily routine or job description

At Stellantis, we assess candidates based on

Qualifications, Merit And Business Needs. We Welcome

applications from people of all gender identities, age,

ethnicity, nationality, religion, sexual orientation, and

disability. Diverse teams will allow us to better meet the

evolving needs of our customers and care for our future.

Durée du contrat

6 mois

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

About the Company

Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the comm... Know more