Job Specifications
Role: ServiceNow Technical Lead
Location: Salt Lake City, Utah
Employment Type: Fulltime
Skills: IT Service Management, RESTful (Rest-APIs), ServiceNow, ServiceNow IT Service Mngt, SOAP
About the Role:
Rockwoods is seeking an experienced ServiceNow Technical Lead to join our client’s team in Salt Lake City, UT. We’re looking for a driven professional who excels at solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions.
This role requires close collaboration between the onshore client team. The ideal candidate will have deep technical expertise in CMDB management, ServiceNow platform upgrades, and project execution, along with strong leadership and communication skills.
You’ll work in a collaborative, growth-oriented environment—partnering with enterprise clients, contributing to impactful projects, and engaging with cutting-edge cloud and ServiceNow technologies.
Key Responsibilities
1. Leadership & Coordination
Serve as the primary onshore point of contact for the client.
Coordinate effectively with the offshore delivery team to ensure seamless execution.
Provide strategic direction and thought leadership on ServiceNow best practices.
2. Technical Expertise
Design, develop, and implement ServiceNow solutions—focusing on CMDB and related modules.
Configure, maintain, and optimize the CMDB to ensure accuracy and compliance.
Lead ServiceNow upgrade activities, including testing, validation, and deployment.
Develop custom workflows, automation, and integrations based on business needs.
3. CMDB & Discovery
Oversee Discovery and Service Mapping to maintain accurate CI data.
Define reconciliation rules, CI classes, and data models aligned to business processes.
Troubleshoot CMDB issues in adherence to ITIL and governance standards.
4. Project Management
Lead ServiceNow implementation and enhancement projects.
Prepare and present project updates, roadmaps, and status reports to stakeholders.
Identify and manage project risks, dependencies, and improvement opportunities.
5. Stakeholder Management
Build and sustain strong relationships with client stakeholders.
Translate business requirements into actionable technical deliverables.
Provide guidance, training, and knowledge transfer to both onshore and offshore teams.
6. Governance & Compliance
Establish and maintain governance frameworks for CMDB and ServiceNow usage.
Ensure compliance with organizational, security, and regulatory standards.
Required Qualifications
Experience
8+ years of hands-on experience in ServiceNow development, implementation, and administration.
Proven experience managing CMDB, Discovery, and Service Mapping.
Strong background in ServiceNow upgrades and platform maintenance.
Technical Skills
Proficiency in JavaScript and Glide scripting.
Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules.
Experience with REST/SOAP APIs, MID Server configurations, and integrations.
Skilled in creating ServiceNow reports and dashboards.
Leadership Skills
Experience managing onshore and offshore teams.
Excellent communication, presentation, and stakeholder management abilities.
Preferred Qualifications
ServiceNow Certifications:
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – CMDB, ITOM, or related modules
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field
Please Attach your resume in word document and provide me below details for immediate submission
How many years of experience in ServiceNow development, implementation, and administration.?
how many years of Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules?
How many years of years of Experience with REST/SOAP APIs, MID Server configurations, and integrations.?
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About the Company
Our team has diverse group of experienced and talented professionals who can deliver everything from individual consulting and training to full-scale re-engineering, software planning, integration, database design, data migration and implementation.
We take you in the direction the world is changing, with solutions that are exactly right for your needs.
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