Job Specifications
This role is being offered as hybrid working based at any of our Core HQ’s. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQ’s (Birmingham, Leeds, Liverpool, and London) Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Job Summary
We are seeking a strategic and delivery-focused Senior Product Manager – Salesforce, to take ownership of the agency’s CRM (Customer Relationship Management) capability. Acting as the single point of accountability for Salesforce, you will shape and lead the roadmap, manage commercial licensing and contracts, and align CRM development to organisational priorities.
As a senior product leader, you will work across directorates to understand and prioritise business needs, ensuring the CRM capability supports a wide range of user groups and functional requirements. You’ll lead the CRM strategy from discovery through to live operations and own the governance and value delivery of the Salesforce platform.
This is an exciting opportunity to shape how the agency engages with its partners, stakeholders, and service users through a modern, secure, and scalable CRM solution.
Job Description
In this role you will:
lead the end-to-end product management of Salesforce as a strategic CRM capability.
define and manage the Salesforce roadmap, aligned with strategic goals and user needs.
engage with internal business owners to elicit and prioritise CRM requirements across multiple use cases.
own licensing and commercial relationships with Salesforce and associated suppliers.
lead business case development, procurement exercises, and contract negotiation for CRM services.
act as the main point of contact for platform governance, including data protection and risk.
embed product management best practice, working in agile teams to deliver user-centred solutions.
manage a prioritised backlog, facilitate product ceremonies, and ensure delivery meets business value.
oversee vendor delivery, performance, and compliance with technical and commercial obligations.
report on roadmap progress, risks, and value delivery to senior stakeholders and governance boards.
In This Role You Will
lead the end-to-end product management of Salesforce as a strategic CRM capability.
define and manage the Salesforce roadmap, aligned with strategic goals and user needs.
engage with internal business owners to elicit and prioritise CRM requirements across multiple use cases.
own licensing and commercial relationships with Salesforce and associated suppliers.
lead business case development, procurement exercises, and contract negotiation for CRM services.
act as the main point of contact for platform governance, including data protection and risk.
embed product management best practice, working in agile teams to deliver user-centred solutions.
manage a prioritised backlog, facilitate product ceremonies, and ensure delivery meets business value.
oversee vendor delivery, performance, and compliance with technical and commercial obligations.
report on roadmap progress, risks, and value delivery to senior stakeholders and governance boards.
Person specification
As the Senior Product Manager – Salesforce, you will be responsible for overseeing the strategic direction, delivery, and operational value of Salesforce as the agency’s primary CRM platform. You will own the roadmap and licensing strategy, manage relationships with delivery partners, and ensure the platform meets emerging business needs.
Key Responsibilities
You will:
establish and maintain a strategic roadmap for Salesforce aligned with agency CRM and engagement goals.
work with stakeholders across the agency to gather, synthesise, and prioritise CRM requirements.
own the licensing strategy and coordinate renewals, amendments, and cost optimisation with procurement and finance teams.
manage vendor relationships and contracts, ensuring timely delivery, alignment to standards, and value for money.
translate business requirements into epics and user stories, and maintain a well-groomed product backlog.
facilitate discovery and alpha phases to define product scope, technical feasibility, and user journeys.
co-ordinate integration needs between Salesforce and other enterprise systems (e.g., case management, data platforms).
ensure delivery is user-centred, agile, and aligned with GDS standards.
establish platform governance, including access, compliance, data ownership, and audit processes.
support organisational ch