Skills

Communication Leadership ServiceNow Configuration Management Change Management

Job Specifications

Client : Airlines/Aerospace/Aviation

Title : Problem Manager/Senior Problem Manager/Problem Management Specialist/Senior Problem Management Specialist

Duration : 6 Months

Location: Chicago, IL 60606

Top 3 skill sets required for this role:

1. Strong analytical and communication skills are required

2. Previous Problem Management experience

3. ServiceNow

Nice to have skills or certifications:

1. ITILv3

2. Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycles

3. Experience with process, policy and metric development

Job Description:

Role will be responsible to review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root Cause / Resolution for that issue. The role will be responsible to prepare all applicable IT problems to be presented to the teams involved in the incident. Along with presentation to the IT Problem Advisory Board (PAB) for review. Role will be responsible to provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.

Required Qualifications:

Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required.
IT Service Management (ITSM) experience is a must - preferably IT Problem Management.
Strong analytical and communication skills are required.
ITIL certification is a plus. ? Experience with process, policy and metric development is a plus.
Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycles is a plus.
Experience with ServiceNow is a plus.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in the US and has been on SIA's list of Fastest Growing US Staffing Firms for 10 years. Mindlance has also been recognized as one of the consistently best performing partners to industry-leading MSP programs including Allegis, Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1. What started with contingent staffing has developed to a comprehensive portfolio of workforce solutions. Along with industry specific, talent-centric st... Know more