Job Specifications
Company Description
Salesforce Project Manager
Are you ready to develop the future of retail?
As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.
VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.
Job Description
We build. We create impact.
As Salesforce Project Manager, you will serve as the North America lead for Salesforce transformation initiatives and enablement. This role bridges hands-on Salesforce system knowledge with growing responsibilities in IT project coordination and business process enhancement. You will work closely with cross-functional teams (Sales, Customer Success, IT, and Global CRM stakeholders) to ensure Salesforce evolves in line with business needs while supporting a roadmap of strategic initiatives.
IT Project & Process Management
Coordinate and support Salesforce transformation projects, including business process definition and improvement plan, app integrations, and data cleanup efforts.
Serve as project liaison between business stakeholders and technical teams (internal and external), ensuring user requirements are translated into functional outcomes.
Maintain task tracking (e.g., JIRA, ServiceNow, Smartsheet) for Salesforce-related projects and enhancements.
Support testing and UAT activities for major releases and business requests.
Participate in North America CRM governance and help shape platform strategy.
Salesforce Support & Enablement
Provide functional support for Salesforce (Sales Cloud, Service Cloud) for North America users
Assist in incidents resolution, troubleshoot system issues, and work with global teams or external vendors when escalation is required.
Support system configuration, validation rules, flows, user roles, and profiles.
Train new users and drive enablement through documentation and knowledge-sharing.
Cross-System & Business Integration
Collaborate with IT and Sales Ops to ensure Salesforce integrates cleanly with key platforms (e.g., SAP, Marketing Cloud, and support tools).
Maintain data quality standards and lead key data initiatives like account ownership cleanup and opportunity hygiene.
Qualifications
Qualifications We’re Looking For.
Experience:
5+ years in a Salesforce specialist and Project Management.
Prior experience leading Project, contributing to business systems projects and user support
Exposure to IT project life cycles (Agile or Waterfall), preferably in a cross-functional environment.
Experience working with North America-based users in a global company setting.
Skills:
Strong communicator with the ability to translate business needs into system solutions.
Understanding of basic project management concepts (e.g., Road map, planning, workshops, UAT testing, deployment to different sandboxes & coordination).
Salesforce Administrator Certification (preferred).
Salesforce Sales Cloud (preferred); Service Cloud & App Builder (preferred)
SOQL, Lightning interface familiarity; basic Apex understanding is a plus.
Abilities:
Excellent verbal and written communication skills.
Work independently and in a collaborative and team-based environment.
Education:
Bachelor’s Degree in a related field.
Travel: Limited; occasional travel may be needed for onboarding or cross-functional workshops.
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
Financial future: While retirement savings plans vary by country, we help you plan for your future.
Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
Time off to volunteer and give back to your community.
Career Growth: E-learning opportunities and workshops, and global mobility potential
Commute benefits: up to $100/month per employee for commuting expenses.
Philanthropy: Our company matches emplo