Skills

Windows

Job Specifications

Job Title: Deskside Engineer
Location: London (On-site)
Contract: 12 Months, Inside IR35
Start Date: Immediate
Clearance: DV Clearance Required (must already be active)
Overview An exciting opportunity has arisen for an experienced Deskside Engineer to join a major IT services provider, supporting a high-profile public-sector security organisation following a recent office relocation. This role involves hands-on deskside support within a sensitive environment, ensuring continuity of service and high-quality technical assistance to end users.
Key Responsibilities
Provide on-site deskside and floor-walker support across hardware, software, and peripheral devices.
Assist with post-move activities, ensuring end users are fully operational after the site relocation.
Diagnose and resolve technical issues across Windows-based environments.
Handle device builds, imaging, configuration, and deployment.
Support mobile device setup, troubleshooting, and asset management.
Work within strict security protocols and follow established incident, change, and problem management processes.
Liaise with technical teams and stakeholders to ensure timely issue resolution.
Maintain accurate documentation, ticket updates, and asset tracking.
Essential Skills & Experience
Active DV Clearance – essential and non-negotiable.
Strong background in deskside or second-line support.
Experience working in secure or highly regulated environments.
Proficiency with Windows 10/11, O365, AD, hardware troubleshooting, and device imaging.
Excellent customer-facing skills and the ability to support senior stakeholders.
Ability to work effectively on-site in a fast-paced environment.
Desirable Skills
Experience supporting government/law-enforcement-related environments.
ITIL awareness or certification.
Knowledge of secure handling processes for IT equipment.

About the Company

Global Technology Recruitment Specialists. We source and select top talent across all technology sectors globally. Founded in 2003, our vertical specialists provide global transformational talent in data, AI & machine learning, product, software, cloud and cyber. As part of the Xcede Group, we work with businesses, from pioneering start-ups to global brands, to find project-based or permanent talent that enables innovation in line with their vision and goals. Know more