Skills

Communication Test Research Facilitation Agile

Job Specifications

Role: User Researcher

Location: London/Remote

Contract/Perm: Perm

Start Date: ASAP

Clearances: Internal Background Check (DBS) / Eligible for Security Clearance

About Us:

Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs.

It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future.

We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose.

About You:

You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. You understand and align with Solirius

The role

We're looking for a User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You'll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.

We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who's keen to develop their ‘T-shaped' skills and is not afraid to take on new challenges.

Requirements

Requirements

You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes
You're experienced in a range of user research methodologies and broader research approaches
You know how to map and engage with different stakeholder groups
You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy
You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants
You've worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences
You've managed remote and in-person usability testing throughout the agile development lifecycle
You're able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions
You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements
You're able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.User-centred design and agile working
You're able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs
You're experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs
You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services
You've a detailed understanding and experience of working to the Government Service Standard. (desirable)Communications and productivity
You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels
You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints
You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users
You're keen to support the development of Solirius' internal culture, tools, processes and growth

About the Company

We are an independent software and technology consultancy who pride ourselves on our ability to deliver complex technology solutions for our clients. We focus on understanding our client's business and work with them to deliver change that makes their business more effective. Our multidisciplinary teams are made up of delivery experts, technology and software experts and user experience experts who have the drive, talent and creativity to take strategies from inception all the way through to business adoption. We provide th... Know more