Job Specifications
About the job
Are you passionate about improving the healthcare system?
Are you driven to bring healthcare into the 21st century with innovative, patient-centered technology?
Are you excited to help health systems pioneer digital care and keep patients healthy and out of hospital?
If your answer is “Yes!” to the above, we may be the perfect fit for each other!
At SeamlessMD, our mission is
“to ensure every patient gets the right care at the right time”
Who is SeamlessMD? We are a diverse team of healthcare providers, technologists and industry professionals that have been industry leaders in helping health systems better support patients with Digital Health technology. We’ve been named CAN Health Network’s Company of the Year, #1 by KLAS Research for Improving Outcomes and a Top 5 Remote Patient Monitoring company by AVIA. We have raised $7.4M from leading Canadian investors, including MEDTEQ, Hikma Ventures, AIoT Health, Tony Lacavera (Founder, WIND Mobile) and Sanjay Malaviya (Founder, RL Solutions).
What is SeamlessMD? Most healthcare is still delivered through paper and verbal instructions, with no easy way for providers to monitor patients and catch problems sooner. To solve this, SeamlessMD enables health systems to digitize patient care journeys with automated reminders, education and symptom monitoring. Patients are engaged via smartphone, tablet or computer and are guided step-by-step with reminders, education and progress tracking across pre/post-surgery, oncology, chronic care and more. Providers can remotely monitor patients and access insights to elevate the patient experience, improve clinical outcomes and lower costs. SeamlessMD can be directly integrated with Electronic Health Records (EHRs) such as Epic, Oracle Cerner and MEDITECH. 40+ clinical studies & evaluations have shown SeamlessMD to improve the patient experience while reducing hospital length of stay, readmissions and costs.
Who are our customers? Leading hospitals, provincial health authorities & health systems across Canada and the U.S. such as Sunnybrook, Thunder Bay Regional, Horizon Health New Brunswick, University of Alabama at Birmingham Health, Atrium Health and more use SeamlessMD to elevate the patient experience, improve health outcomes and lower costs.
How does SeamlessMD improve patient care? Patients experience less anxiety, are more prepared for their healthcare journey and are more confident during recovery. 40+ clinical studies have shown SeamlessMD to reduce hospital recovery times by 1-2 days, hospital readmissions by up to 89% and ER visits by up to 68%. This means patients are healthier and the healthcare system is more efficient!
In order to make SeamlessMD available to patients and providers everywhere, we are growing our amazing team. Here’s where you come in…
The Customer Success Associate role
The Customer Success Associate plays a critical role in helping our hospitals and health systems implement and succeed with SeamlessMD. Your involvement would make a huge difference on patient satisfaction, and outcomes achieved with the platform.
As a Customer Success Associate, Your Objectives Are To
Ensure patients and providers have the best possible experience with the SeamlessMD platform, leading to high patient engagement and terrific customer satisfaction
Collaborate with Customer Success Managers to help health system customers implement and succeed with the SeamlessMD platform
Ensure your customers renew, achieve their business goals (e.g. readmission reduction) and become strong reference customers
As a Customer Success Associate, Your Main Responsibilities Include
Assist patients and providers (in English and in French) who are having technical issues with the SeamlessMD platform. Be resourceful in finding solutions to patient and provider problems.
Ensure our customers’ engagement targets are being met (e.g. monitor and report on user activity on internal dashboards to ensure high enrollment and activation).
Monitor patient activity on our platform and proactively assist patients with low engagement.
Support the customer implementation process, including setting up customer accounts, training customer staff on how to use the platform and participating in platform testing (i.e. ensuring workflows on the platform meet the customer’s requirements).
Prepare for customer meetings or presentations, including helping to analyze data and troubleshoot customer or patient issues.
Exhibit professionalism in patient and provider interactions. Ensure issues are resolved and communicated in a timely manner.
Leverage data collected on the platform to prepare reports and insights for customers.
Test new features prior to release to ensure it meets customer needs.
Are we the right fit for each other?
Required Qualifications
Bilingual - written and verbal fluency in English and French
Note: If you are not fluent in French and English, your resume will be automatically archived. This is a mandatory requ
About the Company
SeamlessMD provides the #1 digital patient engagement platform used by health systems to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets or computers and are guided through their health conditions or treatments via reminders, education and progress tracking. Providers receive alerts, monitor patients and access analytics to deliver better care. SeamlessMD is directly integrated with Epic and Cerner. Health systems such as Stanford Health Care,...
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