Job Specifications
Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology.
About The Company
Techoraco, a long-standing and trusted provider of large-scale, international networking events, memberships and news, that cover the complete digital infrastructure ecosystem from fibre, data centres, wireless access, subsea and satellite. For over two decades, our events have connected the leaders from more than 150 countries at our series of powerhouse events including: ITW, Metro Connect USA, Capacity Middle East, Datacloud Global Congress and Capacity Europe.
The techoraco operations team is responsible for the operational delivery of over 15 annual telecoms and technology events and exhibitions, across North America, South America, Europe, Africa and Asia. Our events range from intimate leadership gatherings of 300 attendees to our flagship events of 5000+ attendees.
Job Purpose
The Event Operations & Awards Manager will be an experienced professional responsible for the full end-to-end delivery of two awards ceremonies hosting over 400 attendees, as well as conferences and exhibitions within the event schedule. This role includes overseeing the launch of the awards campaign via a dedicated portal, managing the judging process in compliance with Delinian Awards policies, and operational management of all event aspects. The successful candidate will also maintain full budgetary control, whilst ensure the achievement of target profit margins while consistently delivering high levels of customer satisfaction.
Principal Accountabilities
Demonstrate a high level of customer satisfaction from attention to customer needs and a high level of responsiveness.
Managing end-to-end delivery of allocated events and awards ceremonies of varying size, format, and complexity across a range of geographies
Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI.
Working with the procured suppliers to significantly improve the experience for our commercial clients and attendees at the events.
Compile relevant information for clients to include, but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information.
Sponsor fulfilment for awards and events
Creation and implementation of event signage and other collateral and materials
Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking.
Ensuring that all health and safety procedures for our events are in line with current legislation.
Designing and managing floor plans and space requirements for each event
Executing awards event delivery - with end-to-end accountability foroperational management of all events including customer journeys and onsite experience.
Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment.
Manage events onsite including running briefings and management of onsite staff and vendors.
Arrange trophy ordering, rehearsals and table plans for awards dinners.
KEY INTERFACES
Venues and venue sourcing team
Suppliers
Event team – sales, production, marketing, customer services, editorial
Own team – operations
Management team
Business specialists – legal, risk, data protection, security, compliance
Clients
Essential
KNOWLEDGE, EXPERIENCE AND SKILLS
Extensive experience managing awards and a wide range of stakeholders, from judges to creation of submission portal, engaging hosts and writing scripts.
Proven track record in the successful strategic, operational, and financial planning and delivery of awards and conferences and exhibitions
Strong negotiation and contracting skills with venues and suppliers.
White glove experience for clients and customers implementation
Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively.
Led and implemented ESG and I&D initiatives for events and awards.
Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards.
Self-motivator and motivating the team to achieve deadlines for all aspects of awards and events.
Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made.
Able to demonstrate that you have worked with research/editorial teams/event teams to develop effective processes.
Experience of using table planning/ floor planning software
DESIRABLE
Foreign l
About the Company
Welcome to techoraco, a unique market offering for the digital infrastructure and technology industries. techoraco was formed to house six powerhouse brands: Capacity, International Telecoms Week (ITW), Broadgroup's Datacloud, Global Leaders’ Forum(GLF), TowerXchange and The Women in Tech World Series under one roof. Built on the exceptional foundations of six leading event and community brands delivering events such as: International Telecoms Week (ITW), Metro Connect USA, Capacity Middle East, European Women In Technology,...
Know more