Job Specifications
As Sr. ServiceNow Developer II, you’ll be responsible for designing, developing, and maintaining enterprise-grade ServiceNow applications with a focus on Software Asset Management (SAM). This role also includes driving operational excellence by creating developer runbooks, defining shared responsibility models, and contributing to platform governance, automation, and continuous improvement initiatives.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
Design and implement scalable solutions across ITSM, SAM, and related ServiceNow modules.
Develop custom applications, integrations, and automation leveraging Flow Designer, Script Includes, Business Rules, and REST APIs.
Translate business requirements into well-architected ServiceNow solutions.
Software Asset Management (SAM)
Configure and maintain SAM Pro modules, including license models, entitlements, reconciliation, and normalization.
Support software discovery and compliance processes across enterprise toolsets.
Integrate SAM with CMDB and procurement data to ensure accurate asset lifecycle management.
Create and maintain developer runbooks, coding standards, and release management documentation.
Define and implement shared responsibility models between development, platform operations, and business process owners.
Mentor junior developers and enforce best practices through peer review and automation pipelines.
Support ServiceNow upgrades, migrations, and integrations in collaboration with ITSM, Security, and Cloud teams.
Participate in operational reviews, sprint planning, and backlog grooming with cross-functional teams.
Troubleshoot and resolve platform incidents, ensuring high availability and compliance with internal controls.
What you’ll need to succeed:
An active Secret security clearance
Bachelor's degree in computer science, Information Systems, or equivalent experience.
7+ years of ServiceNow development experience in enterprise environments.
5+ years hands-on experience with ServiceNow SAM Pro (license reconciliation, normalization, publisher packs, entitlements).
Demonstrated experience creating and maintaining developer runbooks, playbooks, or knowledge articles for operational consistency.
Strong understanding of shared responsibility frameworks within ITSM, DevOps, or platform operations.
Proven ability to design and deploy complex ServiceNow solutions following industry best practices.
Working knowledge of CMDB, Discovery, ITSM, and CSDM alignment.
Familiarity with Agile development, CI/CD pipelines, and source control tools (Git, GitHub, or Azure DevOps).
Expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.
SALARY RANGE: $138,000 - $161,000
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
The candidate's professional background and relevant work experience
The specific responsibilities of the role and organizational needs
Internal equity and alignment with current team compensation
This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
Performance-based bonuses
Company-paid training and/or certifications
Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holidays
Parental Leave and dependent care
Flexible work arrangements
Professional development opportunities
Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizen
About the Company
MetroStar is a leading provider of secure digital transformation and Artificial Intelligence (AI)-enabled solutions, specializing in delivering cutting-edge IT services to government agencies and defense organizations. Our work spans AI, Application Modernization, Enterprise IT, and Digital Experience, with a mission to deliver cutting-edge solutions while quickly addressing the needs of a rapidly evolving market.
We are eclectic - coders, creatives, strategists, and everything in between. To find out why we love what we d...
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