Job Specifications
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time
.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenari
o.
With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Softwa
re.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from
you.
Role su
mmary
We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. You will directly manage our Team Leads (NEMEA and SEMEA), set the operating cadence for the current CSMs, lead on the hiring and expansion of the team, and orchestrate cross‐functional motions with Sales, Solutions Consulting, Partners, Professional Services and Scaled Solutions. The ideal leader combines people management, executive customer engagement, and data‐driven operational rigor. We are looking for someone based in Paris or L
ondon.
What yo
u’ll do Lead and develop the EMEA CS organ
izationManage and coach the NEMEA and SEMEA Team Leads and, through the
m, CSMsEstablish clear goals, territory focus, and capacity plans across sub‐
regions Own regional o
utcomesDeliver NDR targets, improve product adoption breadth and depth, and reduce risk via systematic health reviews and sav
e plansMaximize our platform adoption with a strong focus on A
I Agent Executive customer eng
agementAct as an executive sponsor on strategic accounts and run outcome‐focused QBRs, ROI reviews, and success nar
ratives Standardize the EMEA CS operating
systemCodify playbooks for onboarding, adoption, risk management, and exp
ansionsLeverage Scaled Solutions and community programs to amplify reach and cons
istency
Cross‐functional orche
strationPartner with Sales and SC on expansion strategy and accou
nt plansEngage Partners and Professional Services to align with The Pigment Frame delivery methodology and quality s
tandardsParticipate directly with Product, Engineering, and other leaders across the business to drive compan
y vision
Voice of the
CustomerChannel structured feedback to Product to influence roadmap and improve end‐to‐end e
xperience Hiring and e
nablementShape EMEA hiring profiles, support recruitment, and ensure ongoing enablement for Team Leads
and CSMs
Ke
y outcomesMeet or exceed EMEA N
DR targetsPredictable risk forecasting and timely mitigation across sub‐reg
ions (GRR)Maximize adoption of Pigment with measur
able gainsStrong, referenceable executive relationships and expansio
n momentumEfficient leverage of Cross-Function
nal teams.
What we’re
looking forProven people leader in B2B SaaS Customer Success, managing Team Leads and multi‐countr
y CSM teamsTrack record improving NDR through programmatic adoption and systematic risk
managementExecutive presence and storytelling with VP/C‐level s
takeholdersCommercial acumen across renewals and
expansionsFamiliar and interested
by AI toolsOperational discipline: forecast hygiene, account planning, and KPI‐dri
ven reviewsStrong cross‐functional leadership with Sales, SC, Partners, a
nd ServicesExcellent communication skills and crisp written storytelling in French / English; additional European languages
are a plus
Nice to haveExperience with planning/E
PM platformsFamiliarity with EMEA GTM nuances and multi‐marke
t governance
Locati
on and travelBased in Paris, with regular time in other hubs as needed (London) o
r vice versa.Travel to key customers, team offsites, and community events acro
ss the region
What we offerCompe
titive packageStock options to ensure you have a stake in Pi
gment's growthThe best health insurance with Alan Blue entirely free for you a
nd your familyWeekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with tot
al flexibilitySubscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces
across FranceAlong with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Par
is, and LondonHigh-end equipment (based on stock/availability) to do your work in the b
est conditionsRemote-friend
ly environm
ent
How we workThrive Together: We win as a team - acting as founders and doing the right thing for our peers, customers, partne
rs, and planet.Never Settle: We push
About the Company
Pigment is an AI-augmented planning platform built for agility and scale. It connects people, data, and processes in one elegant, feature-rich platform that allows planners in every department to prepare for any eventuality. Industry-leading companies like Unilever, Merck, Klarna, Webhelp, and Figma and use Pigment every day, allowing them to confidently make more informed business decisions.
Book your demo today https://www.pigment.com/contact
We’re hiring! Check out our job openings: https://www.pigment.com/careers
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