Job Specifications
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Role: Site Services Specialist - Print & Mail
Located: London (On site)
Package: Competitive Salary, bonus plus additional benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
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What you will be doing
The Site Services Specialist will provide high-quality support through the Service Bar within a professional law firm environment. This role is responsible for delivering a range of office services, document processing, and client-facing assistance to ensure smooth daily operations. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications.
Print, Copy, Scan & Finishing: Operate and manage print services, including finishing tasks.
Floor Walks & Printer Checks: Conduct regular checks to ensure equipment functionality and availability.
Job Logging: Accurately log service requests and jobs in ServiceNow.
Customer Service: Act as the first point of contact for queries, providing professional and timely assistance.
Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
Courier & Post Management: Book couriers, handle special deliveries, and manage international post incoming and outgoing.
Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes.
Stationery Ordering: Monitor and order office supplies as needed.
Porterage: Assist with moving delivering items around the office.
General Office Services: Provide support for day-to-day office operations.
Issue Reporting: Report technical or facilities issues promptly to the help desk.
You will ideally have
Previous experience in office services or customer-facing roles, ideally within a law firm or professional services environment.
Strong communication and interpersonal skills with a client-focused approach.
Medium proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Ability to multitask and prioritise in a fast-paced environment.
Familiarity with ServiceNow or similar service management platforms is desirable.
Attention to detail and commitment to confidentiality.
Professional demeanour and ability to maintain discretion at all times.
Flexibility to work onsite and adapt to changing priorities.
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
Flexible and hybrid working in line with role requirements
An inclusive workplace
Excellent package with solid basic, strong bonus and company benefits including:
A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
Flexible retirement plan
Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
Company car / car allowance (role-specific), cycle to work scheme
Career development and life-long learning opportunities
Opportunity to join a global company
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sust
About the Company
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimise business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5...
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