Home
Jobs
Codebase Inc
Automation engineer with Cyara,QTest & IVR(New york city,NY,Onsite)

Automation engineer with Cyara,QTest & IVR(New york city,NY,Onsite)

Hybrid

New york city, United states

Mid level

Freelance

15-12-2025

Share this job:

Score my CV

Skills

Communication Python Java JavaScript CI/CD Test Test Automation Defect Management Training AWS software testing api testing Postman Agile

Job Specifications

Job Title: Automation Test Engineer – Amazon Connect, IVR, Cyara

Hybrid : NYC,NY

C2C or W2

Overview:

• We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

• Design and maintain automated test scripts for Amazon Connect call flows.

• Use Cyara to simulate real-world voice interactions and stress-test IVR components.

• Validate performance and functionality of contact center solutions.

• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

• Develop and manage test cases, plans, and suites using QTest.

• Track defects, analyze test results, and report quality metrics.

• Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.

• Participate in agile ceremonies and contribute to refining testing strategies.

• Stay updated on testing trends and best practices.

4. Documentation & Compliance

• Ensure all test documentation is complete and adheres to industry standards.

• Contribute to technical documentation and internal training materials.

Required Qualifications:

• 5+ years of experience in software testing with a focus on automation.

• Hands-on experience with Amazon Connect and IVR testing.

• Proven expertise in Cyara for automated contact center testing.

• Experience with QTest for test case and defect management.

• Proficiency in scripting languages like Python, Java, or JavaScript.

• Familiarity with API testing and CI/CD integration.

• Strong analytical and communication skills.

Preferred Qualifications:

• Experience with additional automation tools and frameworks.

• Knowledge of broader AWS services.

• Certifications in software testing or QA

About the Company

Codebase Inc. is a strategic IT solutions service provider based in New Jersey, USA. With a strategic mix of fully-managed Delivery Teams to self-driven Software Engineers, we specialize in the end-to-end delivery of tailor-made technology solutions. Our primary sectors of operation include BFSI, IT/ITES Services, Healthcare, Media & Telecom and FMCG & Retail with the combined strength of 300+ skill sets to deliver scalable, innovative, and competitive results. At Codebase Inc., we match talented resources with the job oppo... Know more