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Proactive.IT Appointments Ltd.
IT Support Engineer - MSP Experience Essential

IT Support Engineer - MSP Experience Essential

On site

Staines, United kingdom

£ 40,000 /year

Full Time

05-12-2025

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Skills

Communication PowerShell Firewalls Networking Windows

Job Specifications

IT Support Engineer - MSP Experience Essential
Location: Staines (Fully Onsite)
Salary: Up to £40,000
Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in Staines. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk.
In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies.
Key Responsibilities
Act as the escalation point for advanced IT issues from the Service Desk
Troubleshoot and resolve complex hardware, software and networking issues
Support and maintain desktops, laptops, mobiles, printers and network equipment
Investigate recurring issues, identify root causes and implement long-term fixes
Provide both onsite and remote support to users of varying technical levels
Maintain accurate ticket notes and produce clear technical documentation
Stay up to date with technologies used across client environments
Key Skills & Experience
Experience working for a Managed Service Provider is essential
Strong 2nd-line troubleshooting experience
Skilled with Windows 10/11, macOS and mobile devices
Solid networking knowledge (LAN, WAN, VPN, routers, firewalls)
Experience using Intune or similar MDM solutions
Excellent communication and customer-service skills
Proactive, analytical mindset with the ability to work independently
PowerShell or other Scripting experience is a bonus
Additional Requirements
Ability to pass an enhanced DBS check
If you're a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast-paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

About the Company

Welcome to Proactive.IT Appointments Ltd. With 30+ years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the preferred partner for many Blue Chip national, global and Government organisations. Our dynamic team has built an unparalleled knowledge of the marketplace. Technology never stands still, so neither do we. We understand the industry trends and technological developments that matter most to our clients in an ever-changing market place, whi... Know more