Skills

Communication Microsoft 365 Networking Training Windows Azure cloud platforms Active Directory

Job Specifications

Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)

Shift Pattern: 24/5 rotational shifts (including nights)

Join a Global Leader in IT Solutions as an IT Service Desk Analyst

Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride.

This is more than just a job, it’s an opportunity to develop your skills in a truly global environment, with access to world-class training programs, certifications, and career progression pathways.

What You Will Do

Own IT tickets from start to resolution, providing clear communication and timely updates.
Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
Support onboarding and offboarding processes, including account management and provisioning.
Collaborate with IT teams to resolve complex issues while maintaining accountability.
Contribute to knowledge base articles and process improvements.
Assist with projects, system upgrades, and maintenance tasks.

Your Experience

Strong communication skills and a customer-first mindset.
Minimum 12 months experience in a Service Desk or Helpdesk environment.
Experience with Windows 10/11, Microsoft 365, Active Directory.
Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
Cybersecurity awareness, including MFA and phishing prevention.
Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.

Why This Role?

Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
Be part of a global technology leader driving innovation and excellence.
Work with cutting-edge tools and contribute to continuous improvement.
Enjoy a collaborative team culture focused on professional growth.

Benefits Package:

27 days annual leave + 4 statutory days
Private Health Insurance
Matched Company Pension contributions (up to 9% of base salary)
Life Insurance
Performance-based discretionary bonus

Ready to make an impact and grow your career on a global stage? Apply today and help deliver IT excellence to customers worldwide!

About the Company

Eden Scott is a Scottish recruitment business with more than 65 consultants in its offices located in Edinburgh, Glasgow, Aberdeen and Belfast. With an international outlook, our services cover both local and international territories - drawing on a wealth of experience in recruitment across the globe - covering Europe, the Middle East and Africa, Asia Pacific and the Americas. We provide bespoke recruitment solutions for often complex campaigns; covering both professional and technical staffing markets, across permanent, t... Know more