Job Specifications
As a Technician II – Security with Paladin Technologies, you will collaboratively review, understand, analyze (for correctness), and implement installation blueprints and plans from Project Managers and Sales Teams to complete installations.
This role requires the ability and know-how to properly complete the installation, understand and follow the BOM, and be capable of making adjustments or finding alternative solutions as needed to complete installations to client satisfaction.
We expect all employees to represent Paladin in a professional manner in line with our values of a leadership mindset, people development, team, and client-focused. Though based in Kelowna, you may be required to travel to job sites throughout the region.
Our Integrated Systems Technicians are responsible for installing and servicing electronic systems across Security, Data, and Audio-Visual (AV) divisions, including access control, CCTV, structured cabling, and AV solutions.
GENERAL ACCOUNTABILITIES:
Install, configure, and maintain CCTV systems, alarm systems, access control, and related security equipment
Install and service structured cabling (Cat5e, Cat6, and fiber), including termination, labeling, testing, and reporting
Support AV infrastructure setup, including installation of basic audio-visual equipment and rack building
Perform cable pulling, termination, and routing in commercial environments
Read and interpret system diagrams, floor plans, and construction drawings
Troubleshoot and repair malfunctioning security and data/AV systems
Provide end-user training on system operation and respond to technical inquiries
Complete detailed and accurate documentation, including OHS checklists, test results, and project updates
Perform work safely and professionally, adhering to Paladin’s Quality and Safety programs
Support, lead, and mentor junior technicians on-site
Maintain clear communication with project teams, clients, and stakeholders
You may be required to be “on-call” before or after your regularly scheduled hours, and/or on a day when you are not regularly scheduled to work
You may be required to work “night shifts” when needed based on project/service requirements
Monday to Friday work schedule, with flexibility as required by projects
Out-of-town work may be required based on project locations
Other duties as required
REQUIRED QUALIFICATIONS:
3–5 years of experience in a technical role within the electrical or low-voltage field
Proficiency in cable pulling, installation, and basic troubleshooting across low-voltage systems
Valid Driver’s License with a clean abstract
Able to work independently and adapt to various site conditions
Strong communication skills and attention to detail
PREFFERED QUALIFICATIONS:
Experience with security systems, CCTV, and alarms considered an asset
Basic familiarity with AV system installation and rack building (Crestron, Extron, or Biamp experience considered an asset)
Vendor certification in low-voltage, cabling, or AV systems considered an asset (e.g., BICSI, Extron, Crestron, CFOT)
Post-secondary training in electronics, telecommunications, or related technical field
Experience working in commercial environments such as healthcare, education, or hospitality
PROFESSIONAL COMPETENCIES:
Proper hand and power tool operations and safety.
Ability to solve practical problems and carry out responsibilities under minimal supervision
Ability to organize workload for effective implementation
Ability to complete projects on time and on budget
Ability to write simple correspondence and present information in one-on-one and small group situations
Ability to interact effectively at all levels and across diverse cultures
Ability to function as an effective team member
Ability to adapt as the external environment and organization evolves
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)
WORKING CONDITIONS:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, m