Job Specifications
Iris's Fortune 100 direct client is looking for Application Support Engineer. Please find below Job description and share me your updated resume at Saurav.upadhyay@irissoftware.com .
Position: Application Support Engineer
Location: Halifax NS
Key Responsibilities
Provide 24x7 global production support for Fixed Income applications across multiple time zones (Canada, UK, US).
Manage major incidents and ensure timely resolution with minimal business impact.
Drive production stability through proactive monitoring, metrics, and continuous improvement initiatives.
Collaborate with development teams and vendors to resolve issues and implement enhancements.
Identify and implement automation opportunities using scripting and internal AI tools.
Conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
Ensure accurate logging and reporting of incidents in ServiceNow and prepare dashboards/presentations for stakeholders.
Implement ITIL-based service management practices (Event, Incident, Problem, and Change Management).
Required Skills & Qualifications
Extensive IT experience with strong knowledge of Capital Markets and Fixed Income products (FX, Cash, Derivatives, Structured Products, Commodities, Futures).
Understanding of trading activities (pricing, booking, execution, risk management) and market data feeds.
Familiarity with applications such as Murex, Bloomberg TOMS, Openlink, XTP.
Strong technical skills in Linux, SQL, and scripting languages (Shell, Perl, Java, Python).
Experience with Control-M, Geneos, Tableau, ServiceNow and enterprise monitoring tools.
Working knowledge of infrastructure components (servers, storage, network, middleware).
Excellent communication skills with ability to face off to trading clients and manage priorities effectively.
Solid understanding of ITIL principles and service management practices.
Nice-to-Have
Hands-on experience with Murex.
Exposure to DevOps, Cloud technologies (AWS), and distributed computing (GridGain).
Knowledge of messaging platforms like MQ, Solace, RV/RMDS.
About Iris Software Inc.
With 4,000+ associates and offices in India, U.S.A. and Canada, Iris Software delivers technology services and solutions that help clients complete fast, far-reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris provides a value-driven approach - a unique blend of highly-skilled specialists, software engineering expertise, cutting-edge technology, and flexible engagement models. High customer satisfaction has translated into long-standing relationships and preferred-partner status with many of our clients, who rely on our 30+ years of technical and domain expertise to future-proof their enterprises. Associates of Iris work on mission-critical applications supported by a workplace culture that has won numerous awards in the last few years, including Certified Great Place to Work in India; Top 25 GPW in IT & IT-BPM; Ambition Box Best Place to Work, #3 in IT/ITES; and Top Workplace NJ-USA.
About the Company
Iris Software has been a trusted software engineering partner to several Fortune 500 companies for over three decades. We help clients realize the full potential of technology-enabled transformation by bringing together a unique blend of domain knowledge, best-of-breed technologies, and experience executing essential and critical application development engagements.
Our highly-experienced talent and rightsized teams help develop core, complex, and mission-critical applications and solutions for leading enterprises across Ca...
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