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TopTek Talent
Information Technology Support Engineer

Information Technology Support Engineer

On site

Reading, United kingdom

Junior

Full Time

03-02-2026

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Skills

Communication Training Operating Systems

Job Specifications

Are you an IT professional who thrives in fast-paced environments and loves the idea of a 4-days-on, 4-days-off schedule? We are looking for a dedicated Support Engineer to join a growing Global IT services provider to support a prestigious, long-term managed services contract.

This isn’t just a standard helpdesk role; it’s a unique blend of technical support and Security Operations Center (SOC) experience. You will be the primary point of contact for a large UK-based Managed Service Provider, handling everything from infrastructure alerts to threat detection.

Why You’ll Love This Role

Work-Life Balance in Blocks: The 4-on/4-off rotation (including days and nights) gives you significant blocks of time off.
Career Growth: This is a superb stepping stone for those interested in Cyber Security or Professional Services.
Comprehensive Training: We value aptitude and passion—if you have the drive to learn, we provide the support and training to help you expand your skills.

What You’ll Be Doing

Providing 1st and 2nd line technical support via phone, email, and remote sessions.
Responding to infrastructure and Endpoint Detection and Response (EDR) alerts within a SOC environment.
Performing hardware break/fix activities and liaising between customers and vendors.
Ensuring all documentation and Knowledge Base (KB) articles are accurately maintained.

What We’re Looking For

Experience: Ideally 2+ years in technical support, though we will consider high-potential candidates with a passion for tech.
Technical Savvy: Strong knowledge of Microsoft operating systems, connectivity, and security products.
Communication: Exceptional "customer-facing" personality with the ability to remain calm under pressure.
Flexibility: Must be comfortable with a 12-hour rotating shift pattern (8:30 AM – 8:30 PM / 8:30 PM – 8:30 AM).
Logistics: Based in Reading or Alresford; owning a car is highly recommended.

The Package

Salary: Up to £32,000 (Shift allowance already included).
Start Date: Urgent requirement for a March 1st start.
Location: Primarily office-based for day shifts with remote options for out-of-hours.

Important: We are moving quickly! The interview process is a streamlined two-stage approach focusing on cultural fit and technical delivery.

About the Company

Founded in March 2020 at the start of the Global Pandemic, TopTek Talent was formed to deliver bespoke services to an array of clients across the IT sector that would continue to find and place outstanding talent in key, pivotal areas during a time of unfathomable pressure and uncertainty. We are proud to not only have survived this period but to have also thrived along with our clients. Our unique ability of compassion, empathy, perseverance, industry knowledge, and efficient recruitment techniques has allowed us to part... Know more