Skills

Communication Problem Solving Time Management Adaptability Data Governance Monitoring Quality Assurance Customer Service Training Analytics

Job Specifications

Technical Support Specialist

Summary

Location: Stansted Airport - 5 days a week on site

Day Rate: Negotiable £p/day (INSIDE IR35)

Duration: until end of 2026

Availability: ASAP

About the Client

My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.

They are looking to hire a Technical Support Specialist to join on a contract basis for an initial contract until the end of 2026.

About the Role

Supporting the on-site activities at Stansted Airport you will provide technical support to systems and solutions in place at Check-in Gates and Kiosks.

You will also support the installation of peripherals as well as some customer facing support for the client.

Key Duties: • Provide on-site technical support for systems and solutions used at Check-in Desks, Boarding Gates, and Self-Service Kiosks at Stansted Airport • Monitor, troubleshoot, and resolve hardware and software issues to ensure minimal disruption to airport operations • Support the installation, configuration, and replacement of peripherals, including printers, scanners, biometric devices, and payment terminals • Perform first- and second-line support for end-user issues, escalating complex incidents where required • Deliver customer-facing technical support to airline staff, airport personnel, and other stakeholders in a professional and responsive manner • Carry out routine system checks, preventative maintenance, and health monitoring of deployed equipment • Assist with system upgrades, rollouts, and change activities, including out-ofhours or shift-based work where required • Accurately log incidents, service requests, and resolutions in the service management system • Adhere to airport security procedures, health & safety regulations, and operational standards at all times • Work closely with internal teams, third-party vendors, and the client to ensure service levels and SLAs are met

What we are looking for

Experience:

• Proven experience in field service roles including installation maintenance and troubleshooting of technical equipment or systems (3-5 years recommended).

• Experience providing remote technical support to field engineers or customers utilizing diagnostic tools and remote assistance software (3-5 years preferred).

• Familiarity with data stewardship roles including implementing data governance policies and monitoring data quality with hands-on experience in a data-centric role (1-3 years).

• Experience collaborating with cross-functional teams (e.g. product development engineering or customer service) to resolve technical issues or improve service delivery.

• Demonstrated experience in customer-facing roles with a focus on technical guidance training mentoring and maintaining strong client relationships.

• Mentoring field service engineers and junior team members providing guidance to enhance their technical skills and knowledge.

• Training new team members on systems processes and troubleshooting techniques to ensure consistent service delivery.

• ITIL Practices

Knowledge and Skills:

Functional Skills:

• Customer Success Excellence

• Communication

• Problem Solving

• Collaboration

• Teaching & Training

• Coordination & Time Management

• Adaptability

• Quality Assurance

Technical Skills:

• Technical Expertise of Products / Services

• Operations Monitoring & Diagnostics

• Field Service Management Tools

• Technical Documentation & Writing

• Data Analytics

Education & Qualifications:

• Batchelors degree in engineering computer science information systems or a related technical field.

• Specialized coursework or certifications in data governance analytics or a related field are a plus.

• Industry-relevant certifications such as Microsoft Certified: Data Analyst Associate ITIL Certification or related field-specific accreditations.

• Certifications in technical support tools or platforms such as CompTIA certifications are advantageous.

About the Company

psd is a leading international executive recruitment consultancy, specialising in executive, management and board level recruitment with over 30 years of experience. We identify and recruit exceptional talent on behalf of our clients - and help our candidates achieve the very best in their careers. Founded from a consortium of specialist executive and management recruitment consultancies in 1991, psd group has grown to encompass a team of more than 50 consultants. To really deliver on each client’s aspirations, we understa... Know more