Job Specifications
Can you help us change the world?
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
Mews is hiring the GTM Systems, Senior Manager to architect, build and govern the systems that power our global revenue engine. This leader will bring engineering discipline to our approach to building systems, processes and workflows around Salesforce, Gainsight, Nue, Gong, Clay, HubSpot, and our data platform and should continuously be seeking opportunities to integrate AI for enhanced productivity and insights. Their north star should be maintaining high-complexity logic with near-zero admin.
You will sit in RevOps and partner tightly with Sales, Marketing, Customer Success, Financial Systems, FinOps and Product to design a robust end-to-end architecture, modernize integrations, and build the foundation for a GTM Engineering function.
Your mission, should you choose to accept it:
Architecture & Systems Design
Own the multi-year GTM systems architecture with Salesforce as the operational hub and Nue as the quote-to-cash backbone.
Define and maintain a unified GTM data model and event contract spanning Salesforce, HubSpot, Gainsight, Nue, and Databricks.
Establish scalable integration patterns and performance SLAs across all GTM tools.
Critical Workflows & Initiatives
Lead the redesign and implementation of the systems that matter most for Mews’ growth:
Lead lifecycle & routing: HubSpot → Salesforce MQL criteria, scoring, SLAs, SDR routing, re-MQL logic. Building an engine to maximize conversion and minimize time to first touch.
CPQ & ordering: Nue quote templates, catalog structure, pricing logic, approvals, activation workflows, change-orders, and churn-per-product automation.
Account hierarchy & identity: Resolve parent-child entity identities specific to hospitality and product-level status gaps, enforce deduplications
Renewals & churn: Build per-product lifecycle and CS workflows; integrate Gainsight and Salesforce for onboarding and handovers.
Omnichannel service: Ada (chatbot) optimization, Aircall integration, routing, and case flows.
Attribution, scoring & intelligence: Operationalize Gong signals and Clay enrichment into next-best-action workflows and forecasting models.
Engineering Rigor, Delivery and Integrations
Define, implement and enforce engineering best standards including CI/CD, code review, branching strategies, CI/CD and environment progressions
Implement automated end to end regression testing across tools like Salesforce, HubSpot and Nue with clear coverage requirements and pre-release checks.
Define and maintain core architectural patterns for automation, reusability, integrations, and data contracts.
Own reliability for all GTM integrations and mission critical products by setting up SLOs, building monitoring and managing incident responses and RCA workflows.
Enforce secure, auditable permission models and compliance controls in partnership with Security and IT.
Track and improve delivery of metrics such as cycle time, throughput, and time-to-recovery.
Set capacity allocation across KTLO, stability and roadmap work to ensure predictable delivery.
Run a structured intake, prioritization, and estimation process with transparent communication of decisions.
Organizational Responsibility
Lead a 9 person GTM Business Systems team including a 5 person Salesforce team (1 manager, 2 admins, 1 developer and 1 solution architect), a 2 person Gainsight team, and 2 team members across Commercial and Support tools
Help control a 2M budget for tools across the GTM Business Systems stack
Work directly with stakeholders in Commerical, CS and Marketing to receive, scope and prioritize requests that relate to any GTM business systems, sharing roadmaps and timelines on a quarterly cadence
Partner with Marketing Ops, Commercial and Customer Ops, GTM data analysts, and Financial Systems, FinOps and Product, on shared workflows and data contracts.
Work directly with end users as well as collaborate with the enablement team to champion tool usage
Security, Compliance & Vendors
Partner with Security/IT to enforce role-based access, auditability, and compliance across GTM systems.
Own tool selection, li