Skills

Communication Salesforce SAP Sales Organization Marketing

Job Specifications

The Fountain Group is currently seeking a Sales Operations / Customer Support Analyst for a prominent client of ours. This position is located in 6828 Willowbrook Park Drive, Houston TX 77066. Details for the position are as follows:

Please send me your updated resume to midhun.t@thefountaingroup.com

Pay Rate : $36 Hourly on W2

Position : Sales Operations / Customer Support Analyst (Administrative Assistant 3 )

Client : ABB

Location : 6828 Willowbrook Park Drive, Houston TX 77066

Job ID : 28813-1

6+ months contract - (potential to extend or convert based on performance & budget).

Temp to Perm position for the right candidate.

Remote: 1 - 2 days onsite required

Core Hours: 8am - 5pm

Required Skills

This role is a Sales Operations / Customer Support Analyst sitting between customers, Sales, and internal operations

Minimum Associates Degree ---- in Business Administration or Finance ideal
Sales Operations / Customer Support Analyst
Must have experience in SAP/ERP - order processing ownership
Must have experience in Salesforce - data management (pricing, payment terms etc)
Must be efficient in Excel and managing Outlook

Qualifications/Skills

Must have Associates Degree in Business Administration or Finance
Must have experience in SAP/ERP
Must have experience in Salesforce
Must be efficient in Excel and managing Outlook

Roles & Responsibilities

CORE RESPONSIBILITIES

Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.
Supports achievement of established targets by overseeing progress and implementing improvement actions as needed.
Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues.
Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
Supports the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
Implements and maintains customer support processes.
Shares functional best practices and lessons learned across the organization.

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About the Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the c... Know more