Job Specifications
Service Now/Atlassian Product Owner
This is a flexible, hybrid role and can be based from either of our offices in Peterborough, Manchester, Chesterfield, Stoke or Sunderland. We also have largely remote options available.
Role Purpose:
As the Atlassian & ServiceNow Product Owner, you are the strategic and operational owner of the organisation’s Jira, Confluence, and ServiceNow platforms. You define the vision, roadmap, and daily management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high‑quality, insightful delivery and ITSM excellence.
This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely with Technology, PMO, Transformation, COO teams, and business stakeholders to translate requirements into practical, scalable solutions that reinforce standard ways of working, maintain data integrity, and provide clear, actionable insight into work and delivery.
Key Accountabilities & Responsibilities:
Product Ownership & Strategy
Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals
Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution
Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk
Make informed decisions on product direction, adoption priorities, and technical trade‑offs
Backlog Management & Change Delivery
Own, refine, and prioritise the Jira backlog across features, improvements, and fixes
Review configuration change requests, approving or rejecting based on value, standards, and impact
Coordinate delivery of changes with administrators, engineers, third parties, and vendors
Stakeholder Engagement & Requirements
Build strong relationships across PMO, Transformation, COO teams, and business stakeholders
Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes
Communicate upcoming changes, new capabilities, and best‑practice guidance clearly and proactively
Design, Configuration & Standards
Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow
Define and enforce usage standards, including issue types, workflows, fields, and naming conventions
Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance
Training, Support & Adoption
Provide expert guidance on Jira usage, workflows, and best practices
Maintain user guides, FAQs, and enablement resources
Insights, Reporting & Data Quality
Define KPIs for Jira adoption, value, and platform health
Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery
Testing, Governance & Compliance
Translate business requirements into configuration needs and test scenarios
Coordinate and perform UAT, ensuring changes meet acceptance criteria
Maintain governance for Jira configuration, change requests, and approval processes
Ensure Jira usage aligns with organisational policies and regulatory requirements
Ecosystem Management
Ensure platform stability, performance, integrations, and licensing are effectively managed
Provide product requirements to inform technical decisions relating to infrastructure or integrations
Key Skills, Experience & Knowledge:
Atlassian certifications (e.g. ACP‑100, ACP‑120, ACP‑620)
Proven experience administering Atlassian and ServiceNow products in a medium or large organisation
Strong understanding of Agile, Scrum, and Kanban methodologies
Knowledge of ITSM best practices and modern delivery frameworks
Hands‑on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation
Strong stakeholder management and requirements‑gathering skills
Ability to balance team‑level flexibility with enterprise‑wide governance and standardisation
Experience with Atlassian Cloud migrations or large‑scale Jira implementations
Experience with automation, scripting, or REST APIs (preferred)
What we offer in return?
A collaborative and fast paced work environment
Health care cash plan
Opportunity for a yearly bonus scheme
24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
Life Assurance 4x annual salary
Vibrant, modern offices
About the business:
Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.