Job Specifications
Job Overview
Position: Emergency Department Administrative Coordinator
Location: Wexham Park Hospital
Contract: Full Time (including occasional evenings, weekends, and night shifts as required)
We are seeking a motivated and dynamic individual to take on the role of Administrative Coordinator within our Urgent and Emergency Care Department at Wexham Park Hospital.
This is a newly established position, offering a unique and exciting opportunity to shape and develop the role in collaboration with the Directorate Service Manager. As the lead for the administrative team in a fast-paced and high-pressure environment, you will play a key role in supporting the smooth running of the department and ensuring high standards of service delivery.
It’s a particularly exciting time to join the Emergency Department. With a strong focus on patient-centred care and access to modernised, purpose-built facilities, this role offers both challenge and reward in equal measure. You will be joining a dedicated team committed to excellence and continuous improvement
Main duties of the job
Lead and manage a team of Band 2 and Band 3 administrative staff, overseeing daily operations to ensure efficient and effective service delivery.
Support and motivate your team to consistently provide excellent customer care throughout a 24/7, 365-day service.
Contribute to the planning and coordination of critical incidents, helping to develop and restructure administrative services as needed to meet evolving departmental demands.
Take responsibility for workforce planning and recruitment, ensuring that staffing levels are appropriate and that new hires are effectively onboarded.
Ensure that all team members complete mandatory training and appraisals on time, maintaining compliance with hospital policies and regulatory requirements.
Monitor and maintain staff performance, providing guidance, support, and development opportunities to promote a skilled and engaged workforce.
We are seeking a proactive individual with strong administrative and leadership experience, preferably within a health
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
Microsoft office skills at ECDL level or equivalent experience
Degree or equivalent experience
Desirable criteria
Management Qualification
Experience
Essential criteria
Demonstrable experience of managing/supervising an office function, preferable in an NHS or service environment
Experience of working in the NHS either in a hospital, private practice or for a GP
Experience of leading and managing staff
Desirable criteria
Conversant with hospital information systems
ED Acute Setting managerial experience
Skills and Knowledge
Essential criteria
Good interpersonal, oral and written skills including chairing meetings and writing reports
Knowledge of data protection and issues around patient confidentiality
Knowledge of NHS patient administration systems
Good interpersonal, oral and written skills including chairing meetings and writing reports
Desirable criteria
Knowledge of basic anatomy and physiology
Highly developed analytical skills and competency in interpreting complex data
Special Requirements
Essential criteria
Flexibility to work varying hours
Ability to attend meetings at different locations including Frimley Park, Heatherwood and Wexham Park Hospitals
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and b
About the Company
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us.
The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive,...
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