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Trip.com Group
Connectivity Operations Manager

Connectivity Operations Manager

Hybrid

Norwalk, United states

$ 120,000 /year

Mid level

Full Time

09-02-2026

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Skills

Data Analysis SQL Customer Service Training

Job Specifications

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to:

Manage Trip.com's lodging connectivity partners for American hotels,.
Review mutual technical opportunities and issues, driving solutions from both the partner's and Trip.com's internal teams.
Develop plans with internal and external stakeholders to achieve various business goals from a connectivity perspective, including product competitiveness, service quality improvement, and business interruption reduction etc.
Provide effective connectivity training and support to Europe market management and operation teams.
Collaborate closely with internal product and tech teams to drive the development of connectivity technology.

What you'll Need to Succeed:

5+ years of experience in technical account management within the online travel industry.
Strong client-facing skills.
Knowledgeable in API integration.
Enthusiastic about travel, technology, and international business.
Comfortable working in a multicultural environment.
Technical skills in SQL and data analysis (preferred).
Mandarin is a plus.
Valid working permit/visa in the US (no sponsorship)

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

About the Company

Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value. Know more