Job Specifications
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
We are looking for a Business Analyst (Programmes & Analysis)
Location: Milton Keynes (Hybrid) with 2 days a week in the Milton Keynes office
Reporting to: Business Architect & Business Analysis Lead
Business Unit: Product Development – Programmes & Analysis
The Role
This role is a fantastic opportunity to help define and deliver the future Operating Model for our Customer Operations and Support function, across the people, processes, data and technology that support our customers, so that we can ensure that they will always receive an efficient, high-quality service.
The Business Analyst role will work closely with Heads of Product and Product Managers, as well as with Engineers, Designers, Architects and broader stakeholders.
Head to our tech blog to find out more about our engineering culture!
What You’ll Be Doing
Working as part of a cross-functional project team to understand, document and assess specific capabilities, processes or journeys
Using all your skills to identify the key issues, pain points, blockers and waste that are getting in our way
Facilitating workshops, analysing data to identify themes and trends, and carrying out research to identify options for how we can make improvements – whether through improved processes, better technology, leveraging AI or changing the way our people work
Working with a cross-functional team of experts to define the future operating model, roadmap and business case for change
Seeing through the implementation of the roadmap, supporting the delivery teams and providing analysis support throughout
This could be through helping to select new packaged applications, or defining user stories and acceptance criteria for internal developments, designing new processes or journeys, or understanding the data flows and integrations needed to ensure that our customers and staff have access to the information that they need, when they need it
We’re Looking For Someone Who
Believes strongly in the value that Business Analysis adds
Is proactive and outcome-focused
Loves solving problems and identifying innovative solutions
Is curious, asks great questions and is always looking to develop their skills and knowledge
Can build strong relationships with internal and external stakeholders, and is able to communicate complex or technical concepts in easily understandable ways
Thrives within a fast-paced, complex and evolving environment
Shares Rightmove’s values and is excited about helping others make their move
What You’ll Bring To The Role
A history of delivering a high-quality analysis service to your customers, utilising a range of techniques including problem and opportunity analysis, impact assessments, requirements engineering, process and journey mapping and improvement, data modelling and analysis, and solution assessment and design
Experience of working within both agile and waterfall environments, tailoring your deliverables to the needs of the team or work that you are assigned to
Experience of working with a range of technology solutions, both packaged SaaS applications and also in-house developed solutions
Experience of defining and documenting the data requirements for APIs and other integrations
Strong relationship-building and stakeholder management skills
Ability to see the bigger picture as well as diving into the detail
Experience of Business Architecture techniques an advantage, especially modelling and assessing Business Capabilities
Experience of working with AI, especially Agentic AI, an advantage
About Rightmove
Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite This Growth, We’ve Remained a Friendly, Supportive Place To Work, With Employee #1 Still Working Here! We’ve Done This By Placing The Rightmove Hows At The Heart Of Everything We Do. These Are The Essential Values That Reflect Our Culture, And Include
We create value…by delivering results and building trust with partners and consumers.
We think bigger…by acting with curiosity and setting bold aspirations.
We care deeply…by being real, having fun, and valuing diversity.
We move together…by being one team - internally collaborative, externally competitive.
We mak