Skills

Communication Jira Dynamics DevOps Azure DevOps Stakeholder Management Sales Customer Service Azure Agile SDLC

Job Specifications

Job Title: Dynamics Business Analyst

Location: Washington DC

Contract

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Job Summary

The Senior Business Analyst will play a key role in delivering business solutions using Microsoft Dynamics 365. This role focuses on improving sales insights and customer service operations by translating business needs into well-defined epics, features, and user stories. The candidate will collaborate closely with onshore and offshore technical teams, Product Owners, and business stakeholders to ensure successful delivery of D365 solutions.

Key Responsibilities

Lead analysis and design of business processes aligned with organizational goals using Microsoft Dynamics 365 platforms.
Conduct requirements workshops with business users; educate stakeholders on D365 capabilities.
Prioritize epics, features, and user stories in collaboration with Product Owners and Project Managers.
Create, refine, and manage user stories; ensure Definition of Ready (DoR) and Definition of Done (DoD) are clearly captured.
Work closely with onshore and offshore technical teams to ensure shared understanding of requirements.
Manage backlog grooming activities using Azure DevOps (ADO) or Jira.
Demo developed features to stakeholders, collect feedback, and convert feedback into actionable user stories.
Maintain a healthy, prioritized product backlog.
Ensure clear documentation of business requirements and functional specifications.
Provide ongoing support to offshore teams with daily touchpoints (1–2 hours as required).

Required Qualifications

8+ years of experience as a Business Analyst / Functional Analyst with hands-on Microsoft Dynamics 365 implementations.
Strong functional knowledge of D365 Sales and Customer Service modules (Accounts, Contacts, Opportunities, Leads, SLAs, Timelines, Activities, Copilot, etc.).
Experience conducting requirements workshops and facilitating stakeholder discussions.
Proven experience writing user stories, epics, and features in Agile environments.
Strong communication, documentation, and stakeholder management skills.
Experience working with offshore delivery teams.

Preferred / Nice to Have

Banking / Financial Services domain experience.
Experience with Customer Insights module.
Familiarity with Agile delivery frameworks and SDLC.

Certifications (Preferred / Required)

Microsoft Dynamics 365 Sales Certification
Microsoft Dynamics 365 Customer Service / Sales Insights Certification
Any additional Microsoft Dynamics 365 related certifications

Top Skills Required

Microsoft Dynamics 365 Sales & Customer Service functional expertise
Requirements gathering & conducting business workshops
Strong written and verbal communication skills

Apply today or share profiles at Gayathri.s@smartitframe.com

About the Company

Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors. Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT ... Know more