Job Specifications
The Role
The Executive Director, Technology – Epic Resolute will provide strategic, operational, and technical leadership for the design, implementation, optimization, and governance of the Epic Resolute application. Our strategic modernization of Quest’s revenue cycle management will create a unified digital ecosystem that connects the patient journey from order to cash.
The Executive Director will leverage Epic Resolute capabilities to simplify and standardize the billing process, accelerate revenue realization, improve payer performance and create a frictionless financial experience for Quest’s patients, clients and partners.
This position will be located (hybrid) in either Schaumburg, IL or Secaucus, NJ.
Pay Range: $235,000 - $275,000/year + 30% Annual Incentive Plan + Long-Term Incentive
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and program sto support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental& vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 month sof service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
…and so much more!
Responsibilities
Define and drive multi-year transformation strategy that aligns revenue cycle modernization with Quest’s enterprise growth goals
Position Resolute as a business accelerator creating competitive advantage through operational standardization, automation, and payer alignment
Lead and inspire a large, multidisciplinary team of Epic Analysts, revenue cycle operations leaders, payer strategy experts, finance professional and program managers
Establish clear performance expectations, success metrics, and accountability frameworks
Oversee the end-to-end design, build, and deployment of Epic Resolute, configuring for high volume lab billing, multi payer complexity, client billing, and non-encounter-based services
Drive configuration that supports complex payer rules, pricing structures, and contractual arrangements
Oversee rigorous readiness and deployment processes across multiple operational sites to ensure a smooth transition without disrupting testing and reporting operations
Leverage Resolute rule engines and automation to minimize manual intervention, reduce rework, and increase first pass claim resolution rates for commercial and government payers
Build a real time revenue performance dashboard to monitor cash flow, denials, collections and client billing activity across order entities
Drive measurable improvements in cash acceleration, days in accounts receivable, denial rates and revenue capture, positioning Quest as an industry leader in lab revenue cycle efficiency
Redesign fragmented billing processes across multiple lines of business into a unified standardization model supported by Resolute
Implement rules-based automation for client billing, payer-specific routing, and pricing logic to reduce operational cost and variability
Establish a continuous improvement methodology/framework to adapt Resolute configuration as Quest expands service offerings and payer contracts evolve
Serve as Quest advocate to Epic for enhancements aligned to the reference lab business model, including high volume claim throughput and client billing capabilities
Build strong partnership with Quest executives, payer partners, major health systems, and national accounts to drive adoption, alignment and interoperability.
Ensure Quest’s brand is synonymous with clear, accurate and timely billing
Establish a national governance structure for Resolute configuration, payer rule maintenance, and enhancement prioritization
Ensure the highest quality standards, including compliance with HIPAA, as well as Federal, State and third-party regulations
Manage vendor partnerships and oversee contractor performance to ensure operational excellence, accountability, and timely delivery of results
Qualifications
A bachelor’s degree in Computer Science, Business Administration, Healthcare Administration or a r
About the Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire ...
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