Job Specifications
At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.
Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.
Job Description
Higher Logic operates at scale, serving tens of millions of end users every day. As a member of the Platform Engineering team, you will play a crucial role in the continuous improvement of our SaaS infrastructure as we strive for DevOps excellence. No matter how much you know, you will learn and grow here.
This is a full-time position with the Platform Engineering Team. You’ll work both collaboratively and independently on concurrent complex projects to execute our infrastructure road map and promote DevOps best practices within the organization. You’ll be relied on to employ a high degree of technical skill and precision in a global, multi cloud environment running 24x7x365, while maintaining a positive and solution-focused attitude and good working relationships with your coworkers.
Platform Engineering at Higher Logic has a primary responsibility for service reliability in the production environment. In addition, we’re also crucial to Engineering enablement through the development and administration of CI/CD pipelines and the promotion of DevOps best practices. We live at the juncture of Engineering, Operations, and Support, which means that we interact with large swathes of the company on a daily basis. The company frequently introduces new products, features and services; these changes require a flexible, thoughtful, and forward-thinking approach to scalability and performance. As a DevOps Engineer, you will have the opportunity to perform hands-on configuration and tuning of service resources while working to architect and build independent microservices. Managing this environment requires a high level of individual knowledge and a robust capacity for learning, coupled with optimism, focus, and close teamwork across the organization and the company.
Key Responsibilities
:
Building and supporting our cloud-based environme
ntManage and troubleshoot Linux-based systems in production and non-production environment
s.Improve infrastructure automation, monitoring, and operational processe
s.Assist with incident response, root cause analysis, and continuous improvemen
t.Participate in code reviews and contribute to infrastructure standards and best practice
s.Participating in the application of software patches and security updat
esAppreciate the value of diversity of opinions, approaches, and background
s.Communicate & collaborate extremely well with other
s.Understand the value provided by incremental solution delivery, POCs, et
c.Think with an Agile mindset and are familiar with Kanban and Scru
m.Work with Developers and Support to continuously improve uptime of hosted servic
e.Share on-call responsibilities with team member
s.Follow best cloud practices within engineering team
s.
Qualificatio
ns:
Practical cloud experience with AWS, Azure, or Google Cloud Platf
orm.Solid Linux system administration experience (CLI usage, services, networking, troubleshooti
ng).Experience working with version control systems (G
it).Strong understanding of at least one major programming language (e.g., Python, Go, Java, PHP, or simil
ar).Infrastructure-as-code, and related tools such as: Terraform, Chef, Puppet, Ansible, Pac
ker.MySQL, nginx, HAProxy,
PHP.Autoscaling, ECS, Docker, Redis, Memcached, S3, CloudWatch, CI/CD, containers at sc
ale.Ability to work independently in a fully remote environm
ent.Managing and monitoring cloud infrastructure and syst
ems.Designing, building and maintaining backend management syst
ems.Designing and configuring continuous integration and deployment pipelines for on-premises and cloud applicati
ons.Building and improving Infrastructure dashboards to promote visibility throughout the organizat
ion.Have significant commercial experience with our stack, or a Bachelor’s degree or better in Computer Science, MIS, or equival
ent.All other duties as assig
ned.What you’ll e
arn:Competitive compensat
ion.Comprehensive health benefits pack
age.401(k) plan
About the Company
Higher Logic is revolutionizing engagement for associations and businesses.
Our Higher Logic Thrive and Higher Logic Vanilla product lines combine the power of AI with human insight to help associations, B2B, and B2C organizations build lasting relationships through personalized, intelligent experiences. Our all-in-one engagement platforms connects community, marketing, learning, events, and more—powered by a centralized data warehouse that learns and adapts with every interaction.
Whether improving member retention, red...
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