Skills

Python Jira DevOps Version Control Test Agile Methodology Training Machine Learning git Agile Natural Language Processing

Job Specifications

Location: Onsite 3 days a wk; Hybrid – Office location is Charlotte NC

Required Pay Scale: $60-65hr W2

***Due to client requirements this role is only open to USC or GC candidates***

Summary:

The individual is responsible for partnering with centralized team for building and maintaining machine learning models to identify end user intent for a multi-channel virtual assistant.

Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels.

Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition.

Key Responsibilities:

Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle.
Develop disambiguating and error handling strategies as the virtual assistant scales.
Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance.
Collaborate with data scientists, product owners, UX researchers, and engineers to build out the brain of the virtual assistant.

Qualifications:

2+ years of experience with conversational interfaces and natural language processing.
Experience training machine learning algorithms for data classification and speech recognition.
Experience with python.
Unique skillset in computational linguistics and technical experience.
Experience with LLMs and GenAI.
Familiarity with using version control technologies such as git, svn, or JIRA.
Experience in DevOps and Agile methodology.
Strong analytical and troubleshooting skills.
Technical Strategy Development
Application Development
Data Management
Automation
Solution Delivery Process
Test Engineering

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at info@matlensilver.com // 908-393-8600

About the Company

Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created solutions experiences and a legacy of success that makes a difference in the way the world works. Know more