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Customer Success Manager

Customer Success Manager

On site

London, United kingdom

£ 80,000 /year

Mid level

Full Time

10-02-2026

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Skills

Communication Market research Sales Research Marketing Analytics

Job Specifications

Working for a scaling SaaS analytics software vendor that is part of a large global resources group, the Customer Success Manager / B2B Client Success Manager will work to retain and grow the client base for their flagship product (B2B SaaS platform). This will involve being clients’ primary point of contact, building strong relationships with them and ensuring that they understand how to use the SaaS platform in the most optimum way for themselves.

Key events and conferences promise lots of exposure to potential clients, so the Customer Success Manager / B2B Client Success Manager should be a proactive player who can identify opportunities to attend and present at. Alongside developing content for such presentations, the Customer Success Manager / B2B Client Success Manager will log client insights and track important data/analytics to then deliver to the product and sales teams.

This role will require working in the company’s offices (Victoria, London) 5 days per week with occasional global travel for events (2-3 trips per year).

Candidates for the Customer Success Manager / B2B Client Success Manager role will:

Act as the first point of contact for clients, building strong relationships.
Track usage data and lead conversion to deliver key insights to product and sales teams.
Identify potential events, panel, keynote, and speaking opportunities.
Regularly communicate with clients to keep an ongoing log of customer engagement.
Conduct strong market research, identifying gaps to help product and sales develop differentiation messaging.
Work with internal experts and leaders to develop content for case studies, presentations, and white papers to support marketing efforts.

Candidates for the Customer Success Manager / B2B Client Success Manager role must have:

Strong experience in a customer success (or similar) role in B2B SaaS companies.
Strong verbal communication skills to engage clients.
Excellent literacy and written English to write compelling content.
Ability to travel to SW London for work every day + comfortable travelling internationally (about 2-3 trips a year, likely Europe).

This company does not offer visa sponsorship.

About the Company

We’re a boutique recruitment agency, with over 20 years’ specialist knowledge of the market. We place experienced and executive level product management, marketing, ecommerce, and commercial leadership candidates within scale-up and enterprise B2B and B2C brands, in the UK and Internationally. We specialise in retained executive search, permanent contingency recruitment, and contract/interim placements. We pride ourselves on being a different kind of agency, always taking a collaborative and ethical approach to recruitmen... Know more