Job Specifications
Company Introduction
Founded in the UK, NeosAlpha is a global IT consulting and services company specializing in cutting-edge
technologies, including Application and Business Integration, Business Process Automation, API Management, Cloud CRM, and ERP. As a fast-growing company, we are seeking motivated and talented individuals to join our journey. At NeosAlpha, we foster a performance-driven culture that offers limitless opportunities for both personal and professional growth.
Our founders bring deep expertise, extensive experience, and long-standing client relationships across the UK and Europe. We have forged strong, mutually beneficial partnerships with leading technology giants, including Google Apigee, Boomi, Kong, Salesforce, NetSuite, Snowflake, Databricks, and Microsoft Azure. Our esteemed clientele includes globally recognized enterprises such as Visa, Vodafone, British Airways, Convex Insurance, Forth Ports, and Westcoast.
We are experiencing strong growth in the UK and are now expanding our presence in the United States. To
support this growth, we are seeking a UK Account Manager based in the region to lead and accelerate our
commercial efforts across the UK market. This role presents an exciting opportunity to build on our international success by establishing and expanding our customer base in the UK.
Designation- Client Account Manager/Customer Success Manager
Experience- 6+ years
Qualification - Graduation
Location - UK
Job Description
The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.
Key Responsibilities
Own and grow a portfolio of customer accounts
Drive renewals, contract extensions, and expansion revenue
Identify and close upsell and cross-sell opportunities
Build strong relationships with senior customer stakeholders
Ensure customer satisfaction to maximise retention and lifetime value
Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve
customer experience
Advocate for customers internally, sharing feedback and insights with product and leadership teams
Identify expansion opportunities where they align with customer needs and success
Support contract renewals and commercial discussions in partnership with sales
Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
Manage escalations and ensure timely resolution of customer issues.
Skills & Experience Required
6+ years’ experience in Account Management, Customer Success, or a similar role in IT Consulting and
Services Industry.
Proven experience managing renewals, account growth, and customer retention
Strong commercial acumen with the ability to balance customer value and revenue growth
Excellent stakeholder management, communication, and negotiation skills
Experience working with senior and C-level client stakeholders
Data-driven mindset with experience using CRM and customer success tools
Strong problem-solving and escalation management skills
Desirable
Understanding of software platforms like iPaaS, APIM, ERP, Data, AI Agents
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
Experience supporting technically complex or solution-based customer accounts
Salary and Perks
• In line with an individual's skills and experience.
Interested candidates can send their application and CV to careers@neosalpha.com
About the Company
NeosAlpha: Your Trusted Partner in IT Consulting and Digital Transformation
Founded in the UK in 2017, NeosAlpha is a niche IT consulting and services company, that delivers cutting-edge solutions to clients across the UK, USA, Australia, and Europe. Our techno-functional experts bring decades of experience in:
• Intelligent Automation & AI-driven Integrations
• Cloud, SaaS & Enterprise Digital Modernisation
• API & Microservices Engineering
• Advanced Data Engineering and Management
At NeosAlpha, we believe in a consu...
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