Skills

Communication Problem Solving Data Analysis Change Management Facilitation

Job Specifications

About The Role

The client is seeking a Senior ITSM Specialist to support project and portfolio delivery within the Health Services Cluster, Ministry of Public and Business Service Delivery and Procurement. This role provides hands on IT service management and project coordination support across technology initiatives, including radio and telephony related projects under the PSRN solution.

Key Responsibilities

Support Project Managers and Portfolio Leads with day to day project coordination and administration
Track project activities, issues, risks, and action items and ensure timely follow up
Maintain and update detailed project schedules using MS Project Online
Prepare and maintain project artefacts including status reports, scorecards, briefing notes, and presentations
Facilitate meetings, document minutes, and coordinate follow ups with stakeholders
Perform data analysis using Excel and contribute to management reporting
Work collaboratively with business and technical teams to support integrated project delivery
Ensure project documentation is complete, accurate, and submitted on time

Mandatory Skills And Experience

Service Management and Coordination

3 to 5 years of experience in I&IT Service Management
Strong experience building and maintaining schedules in MS Project
Experience with incident and change management
Proficiency in MS Project, Word, Excel, PowerPoint, and Visio
Experience working independently and with both business and technology teams
Working knowledge of ITIL methodology

Communication and Relationship Management

Excellent verbal and written communication skills
Proven experience creating project artefacts such as risk and issue logs, status reports, and presentations
Strong stakeholder engagement, facilitation, and consultation skills

Analytical and Problem Solving

Strong analytical and problem solving capabilities
Experience gathering and analyzing data to support scope, schedule, and cost decisions
Ability to manage multiple priorities under strict deadlines

About the Company

Teckhorizon Inc. is a leading IT solutions and staffing company that offers innovative technology solutions and staffing services to businesses of all sizes. We specialize in a wide range of IT services, including software development, cloud computing, cybersecurity, and more, and provide high-quality IT services and staffing solutions tailored to our client's needs. Our team of experienced professionals helps clients optimize their operations and achieve their business objectives. Additionally, we offer staffing solutions t... Know more