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Intellyk Inc.
Customer Success Lead (AI/ML)

Customer Success Lead (AI/ML)

On site

Charlotte, United states

Senior

Freelance

17-02-2026

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Skills

Communication Leadership Python SQL Machine Learning Databases Azure AWS GCP

Job Specifications

Experience: Typically requires 10+ years in B2B SaaS Customer Success, with at least 3+ years specifically in AI/ML or data-heavy sectors
AI/ML Literacy: Strong understanding of machine learning lifecycles, LLMOps, vector databases (RAG), and model evaluation frameworks.
Technical Toolkit: Proficiency in Python or SQL for querying production logs, and familiarity with cloud infrastructure (AWS, Azure, GCP) or observability tools like Arize AI or Gainsight.
Strategic Leadership: Ability to manage executive-level relationships and facilitate "whiteboarding" sessions to map AI capabilities to business outcomes.

Excellent communication

About the Company

Intellyk Inc. ("Intellyk") is one of the fastest growing IT consulting and technology professional services firm built on values with intense social conscious, ethical and is people driven. We at Intellyk are striving to bring out the best quality in consulting, the best standards in practice management and the best ethical values and culture. Moving forward with vision to partner with our customers in their digital transformation journey. Our clients and alliances view us as integral partners in their continuous journey of ... Know more