Skills

Communication Customer Service

Job Specifications

This is an excellent opportunity for an ambitious graduate to gain 12 months of intensive, hands-on experience at a leading global FinTech firm. As a Graduate Service Desk Analyst, you will immediately contribute to the service provided to the business by the Service Desk team.

This role is a defined, entry-level contract designed to provide you with high-value commercial and financial markets experience in a regulated, institutional environment. You will be an integral part of the Service Desk team, providing essential support to the team and the business and directly impacting our business operations. This position is ideal for candidates looking for a focused, fast-paced foundation in level 1 support, before pursuing long-term career goals.

Responsibilities:

Be responsible for the accuracy and maintenance of assets, ensuring the asset database is kept up-to-date
Build and maintain new and existing kit
Perform weekly meeting room checks, stock checks and ensure the stock room is kept tidy and manageable
Manage the contents of our off-site storage facility, facilitate the destruction of data-bearing hardware and ensure procedure is followed regarding certification and validation
Attend meetings / briefs and write up minutes for distribution
Manage and respond to day-to-day operational queries from the business, ensuring our high level of customer service is maintained
Create new and update existing documentation
Work closely with the Service Desk team and Team Lead to accommodate any other requirements
Be a good representative of the Service Desk team at all times
Participate in the smooth running of the team, ensuring adequate cover of the Service Desk queues at all times
At times, it may be necessary to assist with decommission and recommission of hardware, where necessary. This may involve heavy lifting, therefore a manual handling course would be useful or will need to be completed
Participate in LMAX's volunteering program where opportunity arises

Requirements

Essential Skills and Experience:

An undergraduate degree (or equivalent) in a computing-related discipline
Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly and confidently.
Proven ability to handle data accurately and manage administrative tasks with meticulous precision.
Alignment with LMAX Group's core values of transparency, fairness, and precision.
Prior experience or internships in a professional office environment.

Desirable Skills and Experience

A demonstrable passion for financial markets, particularly Foreign Exchange (FX), FX Liquidity, and institutional Digital Assets

Benefits

25 days of holiday
Bonus
Pension contribution
Private medical, dental, and vision coverage
Life assurance
Critical illness cover
Wellness contribution program with access to ClassPass
Plumm Platform
Five volunteering days
Give as You Earn initiative
Learning and development programs
Electric Vehicle Scheme
Cycle to Work Scheme
Season Ticket Loan

About the Company

The LMAX Group is the leading independent operator of institutional execution venues for FX and digital assets trading. LMAX Group is unique in offering market access to all FX customer segments, transforming the world’s largest asset class to an open, transparent marketplace with fair, precise & consistent execution. LMAX Group services funds, banks, asset managers and retail brokerages in over 100 countries. The Group builds and runs its own high performance, ultra-low latency global exchange infrastructure, which include... Know more