Job Specifications
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43's mission is to empower communities and their governments with technology that improves safety and quality of life. We build powerful, scalable, and elegant software that sets a new standard for the tools first responders rely on every day. Our customers and end users are diverse, and we are deeply committed to building teams that reflect a wide range of perspectives, experiences, and ways of thinking.
We are looking for a Solutions Engineer to join our Sales team and play a critical role in bringing Mark43's platform to public safety agencies across the UK and beyond. This role sits at the centre of our go-to-market efforts and works closely with Sales, Product, Engineering, and Delivery teams to ensure customers clearly understand how Mark43 meets their technical and operational needs.
Due to the nature of our customers, this role requires NPPV3 (Non-Police Personnel Vetting Level 3) + SC clearance. Mark43 will sponsor and support the vetting process for successful candidates.
As a Solutions Engineer, you will build trusted relationships with prospective and existing customers, translate complex requirements into clear technical solutions, and help guide agencies through the procurement and evaluation process with confidence.
What You'll Do
If you were part of our team, here are some things you would have done last week:
Collaborated with Account Executives and SDRs to prepare for and deliver technical product demonstrations for prospective public safety customers
Led technical discovery sessions to understand customer environments, integrations, and constraints, and documented requirements clearly for internal teams
Contributed to tender and proposal responses by addressing technical questions and aligning Mark43's capabilities to public sector requirements
Worked closely with Product and Engineering to understand the product roadmap and communicate upcoming capabilities to customers
Supported deployment and technical services teams by ensuring accurate requirements handoff and helping mitigate technical concerns during onboarding
Balanced strategic customer conversations with the necessary detail work that keeps demos, proposals, and documentation accurate and effective
What You'll Need
We're looking for a Solutions Engineer with significant experience supporting enterprise or public sector software sales. This level of experience is important because the role requires independent customer engagement, technical credibility, and the ability to navigate complex procurement and stakeholder environments.
Several years of experience in enterprise software, solutions engineering, or technical pre-sales roles
Experience working with government or public safety organisations, ideally within policing, fire, or emergency services environments
Familiarity with UK public sector procurement processes, including tenders and frameworks, and responding to technical questions within bid documents
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
Confidence running structured, in-depth product demonstrations tailored to different stakeholder needs
A solid understanding of the software product lifecycle, from requirements gathering through deployment and ongoing support
Bachelor's degree in a relevant technical field, or equivalent practical experience
Eligibility for NPPV3 clearance, with the ability to successfully complete the vetting process (sponsored by Mark43)
People Who Thrive at Mark43
People who are successful on our team often share a few common traits:
Humble, open, and curious, and comfortable learning alongside customers and teammates
Collaborative and relationship-oriented, with the ability to bring together diverse stakeholders
Self-motivated and organised, able to manage priorities independently in a remote environment
Mission-driven, with a genuine interest in improving outcomes for public safety agencies and the communities they serve
Location and Travel
This is a UK-based remote role, with the option to work from our M
About the Company
Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Our integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 290 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responder...
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