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United Software Group Inc
Desktop Support Technician

Desktop Support Technician

On site

New york, United states

Junior

Freelance

18-02-2026

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Skills

Communication ServiceNow Windows Active Directory

Job Specifications

Job Title: Desktop support with MAC experience

Location : NYC, NY (Onsite Role-5 Days Onsite Per Week)

Duration : 12+ Months Contract

Teams Meeting Interview

Job Description:

Imaging and deployment of Mac & Windows devices

Troubleshoot macOS issues, recovery mode, Apple Silicon, system logs, FileVault
Support Jamf (policies, profiles, enrollment, patching)
Provide Level 2 onsite support
Handle IMAC activities (Install, Move, Add, Change
Perform hardware and software installations
Smart‑hands support for onsite teams
Provide remote support for traveling or home‑based users
Troubleshoot BitLocker (Win) and FileVault (Mac)
Maintain 5+ ticket resolution/day in ServiceNow
Update asset details & maintain accurate inventory
Support weekly/monthly inventory checks
Assist with device refresh cycles
Unbox, pack, and ship IT equipment
Document incidents & resolutions in ServiceNow
Perform data backup & restoration

What We’re Looking For

3+ years of Desktop/Field Services experience
Strong experience in macOS troubleshooting
Knowledge of Mac hardware, peripherals, OS‑level issues
Experience with Jamf Pro (preferred)
Working knowledge of Windows 10/11 and Active Directory
Strong communication & customer interaction skills
Ability to work independently and within a team
Comfortable in a fast‑paced onsite environment

About the Company

Welcome to USG - Pioneering IT & Engineering solutions provider. Nurturing legacy of 22 years, USG has grown into a global powerhouse, distinguished for its expertise in Information Technology. As a leading IT & Engineering Solutions company, we've cultivated diversified revenue streams and a reputation for excellence. We are an Minority Business Enterprise with focus on diversity and inclusion, proudly serving Global Clients in Banking, Financial, Insurance, Manufacturing, Engineering, Healthcare, Transportation, Communicat... Know more