Skills

Organization

Job Specifications

Manage the portfolio of customers that will be entrusted to you by accompanying them in the daily use of the Nfinite service:

Proactively propose action plans to simplify the customer experience and remove any identified friction;

Measure on a regular basis:

Customer satisfaction level (NPS);

the value provided by Nfinite to the Customer (ROI).

Create a relationship of trust with your contact persons & C-levels

Be accountable for the generation of Nfinite revenues through:

Contract renewals;

Upsell;

Cross-sell (within the same geographic area).

From the identification of the opportunity to the deal closing.

Be the ambassador of the Nfinite platform to your customers:

Proactively propose action plans to reinforce their knowledge of the platform and the use of its capabilities;

Analyze the user experience and propose improvements, in close collaboration with the Nfinite product teams;

Train & support the customer in their daily use of the Nfinite platform.

Be the voice of the customer within the Nfinite organization - in particular with

Product & Tech teams:

Seize the opportunity of each Customer's feedback to contribute to the development of the Nfinite roadmap;

Organize workshops between Customers & Nfinite Product / Tech teams when necessary.

Teams in charge of creating 3D models ("Digital Twin") for our customers:

Ensure a good understanding of the customer's issues and expectations on the part of the Nfinite teams in charge of the production of 3D models;

Ensure a good understanding of Nfinite's internal processes by the client;

Work in close collaboration with the Nfinite Project Managers in charge of creating the models;

Alert internally in case of risk on respect of the schedules.

Work in close collaboration with the Solution Engineer to ensure the correct implementation/integration of Nfinite’s services to our clients

Work closely with the Account Executive to ensure an ongoing business relationship

Manage cross-functional projects to improve the overall experience of our customers (e.g. deployment and maintenance of a new public Help Center for our customers)

Must-have skills:

You must be fluent in English and French

You must have prior experience with B2B customers

You have a strong customer orientation

You are organized and you like to work on several different projects

You are curious, able to listen, learn and teach

Nice-to-have:

German is a plus

About the Company

Nfinite is a pioneer in 3D technology, now providing high-quality, custom 3D datasets to train advanced spatial AI models. From enhancing e-commerce with stunning product imagery to supporting leading tech firms and foundational models with IP-free, metadata-rich spatial data, we empower our customers to advance visual AI to the next level. Know more